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We seek a highly motivated and data-driven Customer Engagement Manager to join our Scaled Customer Success team in Helsinki, Dublin, or the UK. You'll be a key player in driving product adoption, increasing customer engagement, and ultimately reducing churn at scale. Your primary focus will be ensuring our customers realize the full value of Supermetrics and achieve their desired outcomes. You'll be a champion for our customers, understanding their needs and proactively helping them to succeed.

In this role, you'll:

• Drive Product Adoption: Develop and execute strategies to increase product usage and feature adoption across our customer base. This includes identifying opportunities for improvement, creating targeted workflows, and creating educational and inspirational content.
• Improve Customer Engagement: Proactively engage with customers through various channels (e.g., email, in-app messaging, webinars, community activations) to share best practices and get the most out of the Supermetrics platform.
• Monitor Customer Health: Closely monitor key metrics such as health score, feature adoption, and churn rate to identify at-risk customers and implement proactive interventions.
• Reduce Churn: Develop and implement retention strategies to minimize customer churn. This includes identifying churn risks, understanding the reasons for churn, and implementing targeted solutions.
• Collaborate Cross-Functionally: Work closely with other teams, including Product, Professional Services, Support, and Marketing, to ensure a seamless customer experience and align on customer engagement initiatives.
• Develop & Deliver Training Materials: Create and maintain training materials, tutorials, and other resources to help customers effectively use Supermetrics.
• Gather Customer Feedback: Actively solicit and analyze customer feedback to identify areas for product improvement and inform product roadmap decisions.

Your day-to-day work and responsibilities include…

• Creating and optimizing automated customer journeys in HubSpot and Intercom, ensuring a better onboarding and engagement experience for our customers.
• Analyzing customer feedback and pain points and ensuring our customers are heard across the company.
• Collaborating with the Product Team on customer journey planning and gathering customer feedback
• Creating content, such as emails, videos and community posts.

This position is for you if you have…

• 2+ years of experience in customer engagement or a related field, preferably in a B2B SaaS environment.
• Proven track record of driving product adoption and improving customer engagement.
• Strong analytical skills and experience using data to identify trends and inform decision-making.
• Excellent communication, interpersonal, and presentation skills in English.
• Proactive and results-oriented with a strong sense of ownership.
• Ability to work independently and as part of a team.
• Experience in marketing analytics or another marketing role is considered a plus.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at talentacquisition@supermetrics.com. All requests for accommodation will be kept confidential.

Join us on our mission to make data a marketing superpower

Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.

Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. We help marketers master their data and turn it into insights that improve business results and predict the best next step. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.

We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to be the leader in our industry. As team players, we help each other and win together.

We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.