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We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments, liaising with external debt collection agencies and driving overall debt reduction thus limiting financial loss to the business.

You’ll be:

• Proactively manage and report on portfolio of accounts in arrears to reduce.
• Liaise with debtors and reach settlement agreements on best possible terms
• Negotiating agreements/payment plans where appropriate with debtors
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Making outbound and taking inbound calls from customers
• Assisting with debt collection related processes
• To use own initiative and work within the framework set by the policies and in accordance with agreed collection procedures to ensure the timely collection of outstanding debts

Experience:

• English & Maths Grade C/5 about above
• Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
• Excellent communication skills
• Telephony experience desirable
• Effective Communication Skills.
• Efficient Problem-Solving Skills.
• Proactive, with a focus on customer satisfaction
• Experience in debt recovery/ credit control is ESSENTIAL (at least 1 year)
• Hardworking and dedicated attitude
• Excellent written and verbal communication skills
• Resilient - able to deal with difficult/potentially rude customers
• Experience working in an office environment and speaking to clients on the phone
• Able to prioritise workloads and assume responsibility for the completion of own duties in a professional manner and manage own workload

What’s on offer?

• £27,000 starting salary plus uncapped OTE
• Offices on Grey Street which is the UK’s most Instagrammed street
• Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
• 25 days holiday leave +8 days bank holidays
• Company Socials
• Regular Sales incentives for top performers
• Personalised career path