Helping you do more DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs. A career that grows with you DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.
IT Operations Analyst London
- An excellent opportunity for an up and coming IT Operations Analyst to join the DUAL Technology team, servicing UK and Europe, to work directly with the CIO on the development of the Technology Strategy and continuous improvement
- We are looking for a proactive, solution-driven candidate with excellent problem solving and communication skills
- Full-time position: 5 days a week (London/Hybrid)
- Reports to the Chief Information Officer, DUAL Technology UK and Europe
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group. Role overview We are looking for a motivated IT Analyst, with excellent organisational and interpersonal skills and strong attention to detail, to join our team as dedicated support to the Chief Information Officer (CIO). You will have the ability to work quickly, efficiently and methodically and have good knowledge of how a technology function works, as well as a foundational understanding of project management and business analyst capability. As an executive liaison, you will take a proactive and delivery-focused approach to drive forward strategic and operational initiatives on behalf of and in collaboration with the CIO, including junior project management and business analyst support, stakeholder engagement and strategic planning. This new position will form a pivotal part of our Technology structure which is rapidly evolving and will allow you the opportunity to work within a fun and results orientated team with great exposure and direct access to the CIO. If you enjoy working as part of an energetic, fast paced and multifaceted organisation, then DUAL is the place for you! Role responsibilities
- Supports the CIO in the design, development and execution of various strategic initiatives.
- Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing, HR and IT on behalf of the CIO, as point of contact.
- Accompanies the CIO to internal and/or external meetings or events, where requested, preparing agendas, packs and documenting actions and commitments on behalf of the CIO accordingly.
- Supports the CIO on the development of the technology strategy, managing some project planning of new initiatives and delivery of plans associated to the strategy, providing both junior project management and business analyst support where required.
- Works alongside the CIO in a collaborative and adaptive manner, to manage all actions in a timely and responsive manner, as well as manage projects and other DUAL-related activities.
- Supports the CIO with presentations, report writing and meeting preparation.
Key requirements
- Previous working experience operations (ideally within Insurance) and a good understanding of project management and business analysis.
- Excellent communication skills both written and verbal.
- Strong analytical and Microsoft Office skills (including Visio, Excel, Word, Powerpoint).
- Proactive and forward-thinking approach.
- Ability to work with deadlines and under pressure.
- Knowledge of operational practices.
- Ability to develop and maintain strong relationships with key internal and external stakeholders, including senior executives.
- Proven ability to influence others.
What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart A home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. DUAL is where ambitious people thrive There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business. Working here is rewarding As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t. — Family-first policies that support you through all of life’s milestones — Health and wellbeing benefits including private medical insurance and more — Critical illness and life insurance cover to give you extra financial security — A choice of rewards for every five years of service, including shares — Volunteer leave so you can make a difference outside of work too Reasonable adjustments At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need. The power to change our world As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good. Permanent
