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IT Helpdesk Specialist
at University of Oxford Oxford in Oxford (Published at 03-02-2025)
Join Our Team as an IT Helpdesk Specialist – Be the First Line of Support at the School of Geography and the Environment! Are you a tech enthusiast with a passion for providing exceptional support? Do you thrive in a collaborative environment where you can make a direct impact? If so, we have the perfect opportunity for you! We’re seeking an IT Helpdesk Specialist to join our dedicated IT team and provide vital support to our academic department. In this role, you’ll be the first point of contact for IT queries, offering hands-on assistance with software installation, troubleshooting technical issues, and ensuring smooth daily operations across the department. You’ll deliver front-line IT support to staff and users at all levels, focusing on clear communication and effective solutions. Additionally, you’ll manage and triage technical queries coming into the IT helpdesk, ensuring issues are promptly addressed and escalated when necessary, while also assisting with the installation and maintenance of software across various systems. This post is permanent and offered on a full-time basis. What We Offer As an employer, we genuinely care about our employees’ well-being, and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans.
