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Overview
We are seeking a detail-oriented and analytical CRM Business Analyst to join our dynamic team.

This role is 100% remote as our clients come from multiple locations worldwide. In this role, you will be responsible for analysing customer relationship management data and processes to enhance our business strategies and improve customer engagement. You will work closely with various departments to identify opportunities for improvement and implement effective solutions that align with our organisational goals.

Responsibilities

• Conduct thorough business analysis to identify trends, patterns, and insights from CRM data.
• Collaborate with stakeholders to gather requirements and translate them into actionable project plans.
• Assist in the design and implementation of database structures to optimise data storage and retrieval.
• Manage projects from initiation through to completion, ensuring timely delivery of solutions.
• Provide training and support to team members on CRM tools and best practices.

Qualifications

• Bachelor in Business, Business Management, IT, or any other related field
• SteepleChange FRAME ICT Change Certification

Skills

• Strong business analysis skills with the ability to interpret complex datasets.
• Experience in change management methodologies to lead initiatives successfully.
• Understanding of database design principles to support efficient data management.
• Excellent communication skills, both written and verbal, with the ability to present findings clearly.
• Strong problem-solving abilities with a proactive approach to identifying opportunities for improvement.

If you are passionate about leveraging data to drive business success and possess the skills outlined above, we encourage you to apply for this exciting opportunity as a CRM Business Analyst.

Job Types: Full-time, Permanent

Pay: £50,000.00-£55,000.00 per year

Benefits:

• Language training provided
• Work from home

Flexible language requirement:

• English not required

Schedule:

• Monday to Friday

Application question(s):

• Do you hold the SteepleChange FRAME ICT Change Certification?

Education:

• Bachelor's (preferred)

Work Location: In person

Reference ID: LBA-1003-CRM