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Job Advert: Out-of-Hours Service Desk Assistant

Company: Ground Up Property Services
Location: Office-Based / Remote (Specify Location)
Hours: Monday to Friday, 12:00 AM – 8:00 AM

Ground Up Property Services is looking for a highly organised and proactive Out-of-Hours Service Desk Assistant to support the smooth operation of our service desk during overnight hours. This is a vital role in managing out-of-hours job workflows, liaising with contractors and clients, and ensuring timely communication and reporting.

Key Responsibilities:

• Job Management:
• Handle out-of-hours job requests, ensuring they are logged, scheduled, and managed efficiently.
• Monitor ongoing jobs, providing updates to clients and addressing any issues that arise.
• Contractor Coordination:
• Book contractors for jobs, ensuring availability and timely communication of requirements.
• Liaise with contractors to confirm job details and follow up as needed.
• Client Liaison:
• Respond to client queries via email and phone, providing professional and prompt updates.
• Build and maintain strong client relationships through clear and effective communication.
• Report Writing:
• Prepare and send detailed client reports summarising job statuses, completions, and any outstanding actions.
• Quoting:
• Assist with quoting jobs, ensuring accuracy and timely submission.
• Work closely with the team to ensure quotes meet client expectations and company standards.
• Inbox Management:
• Manage the out-of-hours inbox, responding to emails and ensuring all tasks are actioned.

Skills and Experience Required:

• Previous experience in a service desk, customer service, or administrative role (experience in property maintenance or facilities management is advantageous).
• Strong organisational skills with attention to detail and the ability to multitask.
• Excellent communication skills, both written and verbal.
• Proficiency in IT systems, including job management software (training provided).
• Ability to remain calm under pressure and handle escalations effectively.
• Self-motivated and able to work independently during overnight hours.

What We Offer:

• Competitive salary and benefits package.
• A supportive team environment with comprehensive training.
• Opportunities for professional growth and development.
• A key role within a growing and dynamic company.

If you’re a night owl with strong organisational skills and a passion for client service, this is an exciting opportunity to play a vital role in our operations.

Job Type: Full-time

Pay: £26,000.00-£40,000.00 per year

Benefits:

• Company pension
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)
• Facilities management: 1 year (preferred)

Work Location: In person