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As a Junior IT Technician you will be involved with daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

You will recieve on the job training from our consultants one of whom has 20 years experience in the IT field working for large MSP's and large organisations.

We are looking for someone 15 hours a week initially (as 2 days or 4 half days etc) overtime when needed by the company.

This job would suit a college leaver etc. Male or Female. It is a mix of home working and in the office.

Job Role

• Directly resolve end user hardware and software issues

• Communicate with users from acceptance to completion of tasks

• Reach out to senior IT staff for guidance on higher level issue

• Setup and configure new systems

• Troubleshoot and repair software and hardware issues

• Install software

• Keep operating systems, software, and drivers updated

• Inventory new systems and manage excess systems and peripherals

• Manage equipment on customers sites if needed

• Keep users appraised of status of system repairs

• Advise manager and senior IT staff of end user policy violations

• Supporting PCs, in an Active Directory environment

• Researching and troubleshooting software and hardware issues

• Resolving malware/antivirus infections

• Assisting with onsite installations of CCTV, PC and Server hardware, door access control etc etc as needed

Job Requirements

• Ideally 3 months or more experience in a similar role

• Demonstrable passion for technology

• Forward thinking and a problem solver.

• Ability to juggle tasks and prioritize correctly.

• Keep up to date with new technologies.

• Approachable

• Ability to work as part of a team and alone when needed

• Full UK Driving license no endorsements

What you will learn on the job with us

Microsoft 365 and Azure

Windows server and associated roles, AD DHCP DNS

VOIP

Connectivity

Wi-Fi

LAN Networking

NAS/SAN

Door access control

CCTV

Windows 10/11

Microsoft Intune

and Much More

What we offer

• Salary £12.50 per hour

• Company Polo shirts and hoodie/fleece

• Company Pension scheme

• Location – Newark Notts, with occasional travel to customer sites in own vehicle (mileage paid) or company van if available sometimes alone and sometimes with other engineers, customers based nationally.

• Top of the range technology for home working (laptops, screens, tablet, android phone etc)

• Annual Leave prorated as appropriate

• 4% employer pension contribution

Job Type: Part-time

Pay: £12.50 per hour

Expected hours: 15 per week

Benefits:

• Company pension
• Work from home

Schedule:

• Overtime

Work Location: Hybrid remote in Newark-on-Trent NG23 6EW