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The role of the Credit Control Manager is principally to:

• oversee and monitor the work of the credit controllers, providing support and guidance, and ensuring the team delivers an effective and efficient service which ensures the firm is paid on time
• be available to colleagues across the firm to provide advice and reassurance wherever necessary in relation to debt collection
• operate as a credit controller for a designated group of partners and directors covering all aspects of credit work
• review debt collection progress regularly with the team and CFO making changes where necessary, applying successful strategies across the team
• approve referrals to solicitors, grow the team’s understanding of legal proceedings and other key areas of knowledge (e.g. insolvencies, provisions)

The job requires someone to work closely with Finance colleagues, sharing and developing ideas and improvements. A critical aspect of the role is developing strong relationships with partners in particular, giving them confidence to rely on an effective credit control process delivered by the team. The manager helps set cash collection targets, reviews progress towards achieving those targets and adjusts the team’s focus to achieve objectives. The objectives also include correct receipt allocation, delivering amended invoices and ensuring bad and insolvent debts are provisioned or written off. The manager will lead the credit control team’s participation in project work. Experience in having implemented specialist credit control software is desirable but not essential. Required Skills and Experience

• the ability to work as part of, to collaborate with, and lead the credit control team and its interaction with stakeholders
• the character to drive success, set the standard and exceed objectives
• the ability to prioritise and meet deadlines consistently
• possess strong interpersonal and communication skills– verbal and written
• a broad understanding of a practice management systems from a user’s perspective
• vision to identify and recommend change when necessary
• competency in the main MS products (excel, word, outlook)
• an understanding of accounting aspects such as provisions, write offs and account reconciliations
• have professional services experience and have previously supervised other staff within credit control.