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Job Specification: IT Manager

Company: Sphere Global Solutions
Location: Oxfordshire, UK
Employment Type: Full-time, On-site.
Experience: · 6-10+ years industry background

Visa sponsorship is covered partially. The candidate needs to pay for the Visa.

About Sphere Global Solutions
Sphere Global Solutions specializes in delivering cutting-edge technology solutions to help businesses thrive in a fast-changing digital landscape. We value innovation, collaboration, and a passion for excellence.

Role Overview
The IT Manager will oversee end-user desktop services, local servers, security management, and network support.

Requirements:

End-User Desktop Services:

• Technical Support: Assist with hardware/software issues and troubleshooting.
• Installation and Configuration: Set up desktop systems and configure user settings.
• User Account Management: Manage user accounts and permissions.
• Software Deployment: Oversee software installation and updates.
• Device Management: Maintain desktops, laptops, printers, and peripherals.
• Multi-Factor Authentication (MFA): Support MFA registration and maintenance.
• Security Management: Implement antivirus, firewalls, and monitor vulnerabilities.
• Backup and Recovery: Provide backup solutions and data recovery services.
• Performance Monitoring: Track system performance and optimize configurations.
• User Training and Documentation: Provide training and support during system transitions.
• Remote Support: Use remote desktop tools to troubleshoot issues.
• Monitoring and Feedback: Collect feedback and report recurring issues.

Local Servers & Security Management:

• Server Management: Monitor server performance, schedule backups, and apply updates.
• Security Management: Maintain firewall controls and manage access policies.

Network Support & Maintenance:

• Network and LAN: Respond to network issues and resolve hardware/software problems.
• Wireless Network: Address connectivity issues and support users.
• Infrastructure Cabling: Troubleshoot and repair cabling issues.
• Operational Support Systems (OSS): Use tools to resolve user issues.
• Last-Mile Providers: Collaborate with providers to resolve connectivity issues.
• Local End Users: Act as the first point of contact for network-related issues.
• Moves, Adds, and Changes (MAC): Support network changes with minimal disruption.

Job Type: Full-time

Benefits:

• Company events
• Flexitime
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Oxford: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you okay with covering the cost of Visa by yourself?

Experience:

• Network administration: 7 years (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Expected start date: 15/02/2025