applicants
IT Help Desk Support
at HB Technology Limited Other in Other (Published at 20-01-2025)
NO AGENCIES PLEASE
We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents in a timely and efficient manner and by providing outstanding levels of customer service.
Day to day
We offer a varied, fast paced, challenging role that will typically include:
- Resolution of support issues
- Assigning tickets for escalation
- Ensuring that tickets involving 3 party suppliers are raised and monitored appropriately
- Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted
- Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained
- To provide technical support internally when appropriate
- Translate technical knowledge to understandable terms for clients
- Understand business impact of clients not being able to work
- Assist with rolling out version/change updates
The successful candidate
Our perfect candidate will likely have the following characteristics:
- Circa 2 years of IT customer service desk experience
- Knowledge and experience of Office 365
- Confident on the phone; verbal communication is key for this role
- Clear and accurate writing skills
- Working in a small team it is critical that you are friendly, optimistic, dependable and calm
- The ability to listen is key to ensure a clear understanding of customer issues and requests
- A diplomatic, caring, professional nature is a must
- We very much value the pursuit of growth and learning
- A willingness to counsel, teach and guide each other
- To work without judgement
- Always look for the best outcome to any situation
- Be caring, helpful and put self in the shoes of others
Office Location
Based on the edge of Romsey in Hampshire, our office is located 5 minutes from Romsey and 25 minutes, or less, from Ringwood, Salisbury, Southampton, Winchester. Our office has free parking, great views and many woodland walks that are perfect for a lunch time stroll!
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 03/03/2025
