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Overview

We are seeking a dedicated IT Support professional to join our team. The ideal candidate will possess a strong background in help desk support and desktop troubleshooting, with the ability to analyse and resolve technical issues efficiently. This role is crucial in ensuring that our IT systems run smoothly and that users receive the assistance they need in a timely manner.

You will be responsible for providing technical support, advice and guidance for internal/ external users of IT systems and applications.

Key Responsibilities

• Provide first-line support for hardware and software issues, including troubleshooting and resolving problems related to Windows and Mac OS environments.
• Manage help desk tickets using Remedy, ensuring timely updates and resolution of user requests.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID.
• Configure and manage Windows operating systems and troubleshoot issues.
• Manage the business networks, including routers, switches, and Wi-Fi systems.
• Conduct IT health checks and assist with system upgrades and migrations.
• Deliver professional and approachable IT support to team members across the organization.
• Should be able to work at any stage of the software solution lifecycle
• Troubleshoot and resolve technical issues both remotely and in person.
• Install and configure software and hardware for desktops and servers.
• Contribute to the development and implementation of IT infrastructure projects.
• Perform proactive maintenance on servers and workstations.
• Research and explore emerging technologies to enhance IT capabilities.
• Conduct advanced troubleshooting for complex technical problems.
• Prepare support documentation and provide training for end users.
• Assist with the day-to-day administration and management of IT systems.

Essential skills and experience in:

• 1st and 2nd Line support experience for Microsoft 365
• Maintenance and troubleshooting of printers
• Administration of Microsoft Cloud services (SharePoint, Intune, Entra ID, Exchange, etc)
• Basic networking protocols/technologies
• Experience in a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software);

Education:

Must have a Bachelor or Master’s degree in Technology.

Experience:

Minimum 3-4 years of experience in the similar field is required.

Job Types: Full-time, Permanent

Pay: £29,000.00-£33,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Weekend availability

Education:

• Bachelor's (preferred)

Experience:

• Technical support: 3 years (required)
• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 19/02/2025
Reference ID: Dentozen25