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Engagement Manager

Location: Remote United Kingdom (UK)

Travel: Ability to travel up to 50%

Reporting to: Director

Employment: Full Time

Are you an Engagement Manager who has a passion for driving strategy and delivering projects in response to Clients business needs? You are the one that sets the direction, you can anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You approach projects with a structured methodology. Managing multiple projects simultaneously doesn’t cause you stress, in fact you are the one who raises your hand for an opportunity to join new and interesting projects that challenge you. Comfortable communicating and presenting solutions to Client project leaders.

At Navixus, (Formerly Eventus Solutions Group), we have a strong technical and operational community, and you will become a key contributor. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills technologies. A Navixus you will have the opportunity to impact a Client’s customer journey from start to finish.

Responsibilities:

• Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
• Overall project ownership for Navixus Client projects
• Assist with customer roadmaps and technology assessments
• Lead customer requirements sessions

Qualifications for success

• 10 or more years’ of experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms
• 2 or more years working with CCaaS platforms (CXone experience preferred)
• Experience working with Clients
• Documentation and presentation skills (including authoring of PPT)
• Ability to meet tight timelines and budget restraints
• Assist with creating training materials, reference guides, playbooks and more
• Experience working with the sales team to help size Client engagements and develop statements of work.
• Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
• Industry experience with Genesys Cloud, Avaya, Aspect, Amazon Connect, or other contact center application vendors is highly desired
• Ability and desire to mentor lower-level resources
• Bachelor’s degree in engineering or computer programming preferred.

Why you’ll love it here:

• Entrepreneurial and collaborative environment
• Competitive total rewards program
• Comprehensive benefit plans
• Professional training opportunities
• Engaging and fun culture
• Big business ambition with small company values
• Opportunity to work with industry leading, talented peers

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.