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Overview:
We are seeking a skilled and customer-oriented 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, we would love to hear from you.

We're a growing business based in Surrey, with two locations, Staines & Bagshot. We're looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and always a 5 star job.

As you will be moving between sites and visiting customers on site a valid UK driving licence and own vehicle is essential (mileage paid).

Duties:
- Respond to help desk tickets and provide timely technical support to end-users
- Diagnose and resolve software and hardware issues
- Install, configure, and maintain operating systems and software applications
- Assist with user account management in Active Directory
- Collaborate with other IT team members to troubleshoot complex problems
- Provide excellent customer service by effectively communicating technical solutions to non-technical users
- Document all support activities and resolutions in the ticketing system
- Perform routine maintenance tasks such as system updates and backups
- Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues
- Analyze computer hardware problems and recommend appropriate solutions
- Provide support for Mac OS devices

Qualifications:
- Proven experience in a similar role or relevant IT support experience
- Strong knowledge of operating systems (Windows, Mac OS)
- Familiarity with Active Directory user account management
- Basic understanding of computer networking concepts (LAN, TCP/IP)
- Excellent problem-solving skills with the ability to analyze issues and provide effective solutions
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Ability to work independently as well as collaborate with a team

This is a full time position, with working hours being 9am until 5pm, usually being situated at Staines however with the flexibility to move between one or other shop, or to a clients premises.

Strictly NO agency calls please!

Contact via Indeed only - Please do not contact via phone

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you hold a valid UK driving licence and use of your own vehicle?

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (preferred)
• Customer service: 1 year (preferred)

Work Location: In person