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We are looking for a Band 3 Administrator to join the Integrated Sexual & Reproductive Health Team based across clinic/sites on a permanent contact. You will be responsible for reception and administration duties as required to meet service needs. This post will be worked over five days; however this could change according to service requirements.

This role will include face to face contact with patients attending the unit, sorting & distributing mail, answering telephone queries from patients & staff. The role may also include working on the sexual health appointment line which enables patients to book into clinics and receive general advice on the Integrated Sexual Health service and offer support to the data team.

Working in partnership with the Department Manager to support the wider development of the Integrated Sexual Health & HIV service, by providing comprehensive, efficient, and effective administrative support within the clinic.

The post holder will promote and encourage a caring and sympathetic environment for patients ensuring that high standards of service are continually maintained

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nadeem Arif, Recruitment Advisor, on 01708 435000 ext. 5938. Further details regarding the post may be obtained by contacting the manager as per the contact details above.