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Position: Desktop Support Apprentice

Line Manager/Reports to: Enterprise Technology Manager

Education Level: Graduate

Location: Three days a week on site in central London, two days a week from home

Salary: £25,000

Overview

We are creating a new Desktop Support Apprentice role. You will be a key member of the team, supporting our business to use technology to achieve our goals. You will get hands on with a broad range of technologies supported through formal apprentice training

MillTechFX is a high growth UK startup in the FinTech industry. We bring transparency and fairness to Foreign Exchange, the world’s biggest financial market.

Your mission

As a Desktop Support Apprentice, you will be the organisation's first point of contact for IT support. This role is integral to providing excellent customer service and timely support for IT issues, ensuring minimal downtime for end users. You will learn to handle basic troubleshooting support requests and escalate more complex issues to higher support levels. This role is designed to provide you with hands-on experience in IT service management, using the ITIL framework as a guide for managing incidents, fulfilling requests, and contributing to continuous improvement.

What will you actually do?

You’ll get hands on with a range of different technologies and services. Supporting our users to resolve their issues and finding ways to make the service run more efficiently.

Your responsibilities in this role will include:

• Incident management – Log, categorise and prioritise incidents
• Request fulfilment – Manage and resolve requests
• Problem management – Recognise and document recurring issues
• Knowledge management – Update and maintain knowledge base
• Configuration management – Maintain accurate records of basic hardware/software configuration
Service desk management – Act as a first point of contact for users delivering high quality service

What attributes and skills are welcome for this role?

We equally value each MillTechFX employee and respect all that they have to offer, including their passion, creativity, determination and friendship. Specifically, for this role, we are looking for a:

• Basic knowledge of windows operating system (installation, troubleshooting, configuration)
• Familiarity with Microsoft 365 (Outlook, Teams, etc).

• Excellent interpersonal and communication skills for effectively handling end user issues.
• Ability to communicate technical information clearly and concisely to non-technical users.
• A friendly and approachable manner to foster a positive experience for end users.
• Patience and problem-solving skills to handle end user requests and complaints.
• Ability to diagnose and troubleshoot basic hardware/software issues.
• Attention to detail in accurately logging incidents and maintaining documentation.
Education GCSEs in IT or related fields. Progress toward a recognised IT qualification (such as CompTIA A+ or similar) is preferred but not mandatory.

We are a fast growth FinTech so a growth mindset and the ability to roll up sleeves and respond to changing circumstances with agility will be critical.

What do we offer in return?

Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:

• A competitive salary dependent on experience with annual reviews.
• Pension scheme.
• Private medical insurance.
• EV salary-sacrifice scheme.
• Cycle to work scheme.
• Well-being contributions.
• Additional days of leave per year of service.
• Enhanced Maternity.
• Enhanced Paternity.
• Buying annual leave.
• Unpaid leave.
• E-Learning Platform access.
Training & Development allowance and fully paid study day

How to apply?

We would love to hear from you if you think that you’re a good fit for this role. To apply you should upload your cv before the date the offer for this role closes. One of the team will then be in touch with you to discuss the next steps.