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Contract Type: Permanent (Full-Time)

Daytime Monday – Friday

Rotational Shift, Working between the hours of, Earliest Start 5am, Latest finish 10pm – 8 Hour Day

Monday to Monday standby out of hours cover 1 week in every 3 over and above daytime hours. *(This will offer a stand-by remuneration fee) *

Location: Manchester/ Liverpool area – Manchester Airport

Hybrid: 50% travel to other airport sites in the Northwest as and when required

DHL, an award-winning, leading supply chain business is seeking a Senior IT Analyst, to provide on-site support, maintenance, and fault diagnosis and to manage the resolution of any IT operational problems.

IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

• You will be providing IT support for the operation and act as customer liaison for all IT systems impacting the BU.
• Provide technical support to end-users for applications, hardware, and software-related issues, troubleshooting problems, and resolving technical queries promptly and effectively.
• Collaborate with central IT teams, such as networking, infrastructure, and IT service management, to ensure smooth integration and alignment of IT support services.
• Liaise with central IT teams to assist in resolving complex technical issues that require their expertise and support.
• Maintain accurate documentation of support activities, including incident reports, service requests, and knowledge base articles.
• Assist in the development and implementation of IT policies, procedures, and guidelines to ensure standardized and efficient IT support services across the organization.
• Ensure compliance with IT security protocols and data protection measures, proactively identifying and addressing potential vulnerabilities.
• Participate in IT projects, providing local operation knowledge and support in the implementation of new systems, upgrades, or migrations.
• During projects provide support on testing, training & defect resolution management & also capture issues during go live. To provide support to Test Managers during SIT, TAT & UAT testing phases.
• Support IT Manager in identifying and coaching/training BU users.
• Stay up to date with emerging technologies, industry trends, and best practices to continuously enhance IT support services.

WHAT DO WE NEED FROM YOU?

• Experience of working in a similar Senior IT Analyst role with experience supporting business systems, operating systems, and hardware in an operational environment,
• Experience in Service Desk
• Experience being part of IT project delivery support or as part of an IT Service Management team.
• Experience of supporting projects for go lives and new customers including SIT and TAT processes.
• Previous experience of Training/coaching end users on IT systems.
• This role will require the successful candidate to undergo an Airside Pass security check.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Access to our Private Medical Insurance through AXA Health
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing