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Income Recovery Officer (£33,874 per annum, full-time, permanent)

Job Role

The Income Team are seeking an Income Recovery Officer responsible for managing rent accounts, taking early intervention in arrears cases and helping to reduce debt and sustain tenancies.

You’ll need to have excellent communication and customer service skills, as well as lots of compassion. You’ll have some knowledge of welfare benefits and be able to work in partnership with external agencies such as local authorities and the DWP to get the right help for residents who are struggling to pay their rent.

Good levels of numeracy and literacy are key, as is an interest in income recovery and housing law.

Although it is always the last option, you’ll need to either have experience with, or be willing to learn, the court process for arrears.

The successful candidate will also need a clean driving licence and use of a car.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion, self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Application Information

We will only consider applications with a full CV and completed application form. There is more information on our website about our recruitment process.

Advert closing date: 9am on 6 January 2025

Interview dates: 15 and 16 January 2025