applicants
Remote Technical Support Engineer
at Agilent Technologies Inc. Other in Other (Published at 02-12-2024)
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
About the Role:
We're seeking a passionate Technical Support Engineer to deliver exceptional remote support. Our goal is to minimise customer downtime and identify effective repair strategies. You'll also have the opportunity to visit customer sites for installations, repairs, and scheduled services. If you're customer-focused, confident, flexible, and eager to exceed expectations, we want you on our team!
Responsibilities:
- Diagnoses and resolves product performance problems (hardware, software and application issues) of customer inquiries by telephone, e-mail, or other remote support tools.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Active co-operation with colleagues from service, sales, and support in the national and international environment
- Provide proactive and reactive technical services to support Agilent's product portfolio.
- Set and run customer expectations, balancing their requirements with Agilent's business needs.
Qualifications
- Bachelor's or Master's degree in Chemistry or a Life Science-related field.
- Proven experience in mass spectroscopy (one or more of ICP, Liquid Phase, Gas Phase) and chromatography techniques, preferably in a laboratory environment.
- Excellent IT skills
- Excellent communication (verbal and written), customer service, and remote troubleshooting skills.
- Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, with a structured approach to work and the ability to organise and prioritise your workload.
- Independent worker with excellent interpersonal skills.
- a strong drive to learn and expand your skills, enjoy working remotely.
What We Offer:
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you a smooth start with our team.
Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a significant way. Take a glimpse into life at Agilent. Hear about our creative culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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