1
applicant
Service Desk Analyst
at EDF Trading London in London (Published at 02-12-2024)
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! When you join EDF Trading you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box.
Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products.
EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it’s experience that makes us leaders in the field. Energy is what we do.
Most of all, we value our people. Become part of the team and you will be offered a great range of benefits which include hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessment, corporate gym memberships, electric car lease programme, childcare vouchers, cycle to work scheme, season ticket loans, volunteering opportunities and much more. We even provide free fruit to keep you healthy.
Gender balance and inclusion are very high on the agenda at EDF Trading so you will become part of an ever-diversifying family of around 800 colleagues based in London, Paris, Singapore, Tokyo and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.
Who are we? We are EDF Trading, part of the EDF Group, a world leader in low-carbon sustainable electricity generation partnered with JERA, one of Japan’s largest utilities; the perfect organisation at which to begin or progress your career in the commodities sector.
Join us, make a difference and help shape the future of energy. Job Description: Department The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London, has a broad range of complementary skill-sets and is dynamic yet focused in its approach. Position purpose The successful candidate will be working within the Service Desk team across all areas of support. This involves close collaboration with front, middle and back office across all asset classes. Scope for this role includes all systems and processes covering the elements of end user computing within the global business. Systems under support include both vendor and internally developed systems. Main responsibilities This list is not exhaustive and may include other tasks assigned by the manager.
Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products.
EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it’s experience that makes us leaders in the field. Energy is what we do.
Most of all, we value our people. Become part of the team and you will be offered a great range of benefits which include hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessment, corporate gym memberships, electric car lease programme, childcare vouchers, cycle to work scheme, season ticket loans, volunteering opportunities and much more. We even provide free fruit to keep you healthy.
Gender balance and inclusion are very high on the agenda at EDF Trading so you will become part of an ever-diversifying family of around 800 colleagues based in London, Paris, Singapore, Tokyo and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.
Who are we? We are EDF Trading, part of the EDF Group, a world leader in low-carbon sustainable electricity generation partnered with JERA, one of Japan’s largest utilities; the perfect organisation at which to begin or progress your career in the commodities sector.
Join us, make a difference and help shape the future of energy. Job Description: Department The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London, has a broad range of complementary skill-sets and is dynamic yet focused in its approach. Position purpose The successful candidate will be working within the Service Desk team across all areas of support. This involves close collaboration with front, middle and back office across all asset classes. Scope for this role includes all systems and processes covering the elements of end user computing within the global business. Systems under support include both vendor and internally developed systems. Main responsibilities This list is not exhaustive and may include other tasks assigned by the manager.
- Providing an extraordinary service to all our customers
- Take ownership, and be a central point of contact, for any issue reported by our customers ensuring professional and regular communication is provided
- Handle all contact from customer ensuring that they are logged and progressed effectively within any defined service levels allocating calls within the team accordingly to handle workload.
- To provide 1st and 2nd line support at the required service levels for all IT solutions that are hosted or led by EDF Trading in-line with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
- Provide a central point for the management of purchasing within the team and work closely with the Service Desk Manager to improve current vendor relationships and service
- Constantly providing updates to the knowledge base and documenting new processes
- Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
- Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project
- Ensure that deployments are implemented in accordance with the Release and Deployment procedures
- As required, provide data relating to the activities of EDFT internally for regulatory purposes and to other companies within the EDF group. This data to be provided in a form and format as agreed with the recipient
- Experience of working in an IT Role providing customer service
- Good interpersonal skills
- Graduate level in a technology based discipline
- Shown experience in delivering desired results to deadlines
- Organised with attention to detail
- Windows 7/10, Internet Explorer, Active Directory
- MS Office 2013 Suites
- ITIL Knowledge
- Highly motivated to deliver results and meet strict deadlines
- Superb communication skills – ought to have the ability to convey complex problems to a non-technical audience
- Strong analytical skills – competent in performing root-cause analysis and undertaking structured problem solving
- Experience of working in a fast paced or stressful environment is of great benefit
- Ought to be a self-starter willing to take responsibility for an issue and be dedicated in its resolution
