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OVERVIEW:

The Brand Coordinator will provide crucial support to the Head Office team, ensuring that administrative tasks, marketing coordination, and brand management are executed seamlessly. This role requires excellent organizational skills, the ability to multitask, and a proactive, self-starter approach to managing day-to-day responsibilities. The individual will also be a point of contact for internal teams and external partners, helping to coordinate marketing initiatives, handle brand documentation, and ensure that hospitality standards are met across all channels.

KEY RESPONSIBILITIES:

• Administrative Support:
• • Provide administrative support for the Brand and Hospitality teams, including managing schedules, coordinating meetings, and organizing internal communications.
  • Assist with the documentation of marketing initiatives, promotions, and events.
  • Maintain up-to-date digital and physical assets, ensuring brand consistency across platforms.
  • Support the team with ad hoc requests related to both hospitality operations and brand activities.
• Marketing & Brand Coordination:
• • Collaborate with influencers, partners, and ambassadors to enhance the brand’s presence and reach new audiences.
  • Track, analyze, and report on key marketing metrics, offering insights into the effectiveness of campaigns.
  • Assist in the development of marketing strategies and promotional events, ensuring they align with the brand's goals.
  • Handle the coordination and dissemination of marketing materials, templates, and other digital assets across teams.
  • Audit physical and digital marketing opportunities to ensure brand visibility and compliance.
• Vendor & Partner Management:
• • Coordinate with vendors and brand partners, ensuring all agreements and deliverables are met in a timely manner.
  • Organize and update weekly touchpoints with internal stakeholders, ensuring alignment on key initiatives.
• Process and Compliance Adherence:
• • Oversee and maintain the administration of procedures related to both hospitality and brand operations, ensuring adherence to guidelines.
• Documentation & Reporting:
• • Prepare regular reports on brand performance, customer feedback, and marketing metrics.
  • Collate brand reports, review templates, and assist with managing menu updates and product releases.
  • Assist in resource allocation, budget tracking, and provide documentation support for brand marketing initiatives.
• Customer and Event Engagement:
• • Assist in organizing and executing hospitality-driven events, promotions, and customer engagement strategies.
  • Work with the team to gather and analyze customer feedback, identifying opportunities to enhance the brand and service delivery.

KEY SKILLS:

• Organizational & Project Management: Exceptional ability to organize, prioritize, and manage multiple tasks simultaneously in a fast-paced environment.
• Communication: Strong written and verbal communication skills, capable of effectively sharing information across departments and with external partners.
• Business Support: Experience in providing comprehensive business support to teams, including managing sensitive information and maintaining documentation.
• Marketing & Brand Awareness: Understanding of marketing principles and brand management; experience in marketing is a plus, but a creative, entrepreneurial mindset is essential.
• Team Collaboration: Ability to work cross-departmentally, maintaining strong interpersonal relationships and contributing to a collaborative work environment.
• Adaptability: Positive attitude, adaptable to change, and proactive in problem-solving and finding solutions.
• Customer-Centric: A focus on delivering an exceptional experience for customers and partners, reflecting the brand’s standards.
• Time Management: Ability to effectively manage time, meeting deadlines while maintaining attention to detail.
• Problem-Solving: Capacity to evaluate business risks and recommend effective solutions.

QUALIFICATIONS:

• Ideally some experience in an administrative, brand, or marketing support role, preferably within the hospitality or related industries.
• Entrepeneurial mindset and proactive attitude.
• Passion for good food is a must!
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software.
• Excellent multitasking abilities.

BENEFITS:

• Competitive salary with potential for growth.
• Opportunities to develop brand marketing and hospitality skills.
• Collaborative and dynamic work environment.
• Exposure to exciting projects and a broad range of brand development initiatives.

This role is ideal for someone looking to grow within a brand or hospitality environment, bringing creativity, organization, and a passion for marketing and customer experience to the table. If you're a self-starter with strong coordination and communication skills, we encourage you to apply, regardless of your experience level.