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Main responsibilities: Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff Interact with patients and relatives in distress in a sensitive and empathetic manner Dealing with all patient queries (by phone or email) relating to personal to patient image transfer requests. Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records Contact other departments and teams as necessary relating to the patient care pathway and service delivery Support the Team Leader and practitioners with the smooth running of clinics and procedure lists. Ensure that patient examinations are booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved Please refer to the job description for the full list of roles and responsibilities