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Are you able to deliver professional, flexible and efficient administration support?

We are looking for Administrators to join our friendly team within
NHS Oxfordshire Talking Therapies.

The service provides talking therapies for people across Oxfordshire experiencing anxiety and depression and has recently been awarded further funding to expand the service.

This is a pivotal role within the Service as our Administrators are the first point of contact for patients wishing to self-refer. This is a busy and rewarding role and you will be contributing to the overall patient experience of the service.

When applying for this job please refer to the personal specification within your supporting information.

You will act as the first point of contact for all patients wishing to refer themselves to the service via the telephone or online. You will take confidential and sensitive information while processing the information on the team’s electronic database.

You will work closely with the Senior Administrators to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support. You will also liaise with Health Care Professionals, external organisations and our local GP surgeries.

You will have:

• Strong IT skills, we will provide you training on our bespoke patient management system PCMIS
• Excellent communication skills both written and verbal, with a pleasant and polite manner
• An ability to work as part of a larger Team and use your own initiative on when to seek guidance and support.
• An ability to maintain confidentiality at all times

Ability to remain calm when working under pressure

• An ability to travel to other sites across Oxfordshire for work purposes, as required

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount
Pension scheme
Lease car scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (waiting lists may apply)
Staff networking and support groups

The right person for this role will be a caring and thoughtful person who can communicate well, particularly on the telephone. You will enjoy
working in a team who are the first point of contact with all our patients. The Team works together to ensure that tasks are prioritised and
completed in a professional manner. It is essential that you have good IT and administration skills.

We will:
Provide you with bespoke and mandatory training and on-going support

Ensure you have regular supervision meetings with your Line Manager

Support you to progress in your role

Wellbeing Champion support within the Admin Team - organises events, training and get togethers for Admin staff

This is a full time post but part time working would be considered, we also have an evening post working Tuesday, Wednesday and Thursday 16:00-20:00.