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Job Summary

What you’ll do

We are searching for an enthusiastic and client focused IT Technician to join our Exeter office on a full time basis. You will contribute in the provision of an efficient and effective IT support service, by having the ability to troubleshoot hardware issues for all desktop PCs, laptops, mobile devices and video conferencing equipment across our 4 offices.

This role will require you to configure and manage IT equipment and maintain good levels of stock of spares across our offices. Having strong interpersonal skills and a customer focused approach, you will offer technical support to our employees by being well organised and practical, with a logical, analytical approach to problem solving.

You will be liaising with various departments and individuals throughout the firm, including the IT Helpdesk and Facilities teams, to ensure the efficient organisation and support where needed. You will also liaise with third party suppliers where necessary and also provide support to the IT Systems and Security Manager on project work, when required.

This is a full time position, requiring the team to fulfil the following shift pattern: 07:00- 15:15, 09:00- 17:15 and 09:45- 18:00. There will be the requirement to arrange site visits with our other offices as and when is necessary.

Who you are

You may be in a similar role looking for a change; and with technical expertise alongside previous customer and client service skills, you can demonstrate an ability to respond to the needs of the business, acting professionally and ethically to protect the confidentiality of the Firm and its people.

As a strong team player with a positive, can-do attitude, you will possess excellent interpersonal skills and a flair for building effective working relationships across all levels.

You hold a valid full UK driving licence and access to you own vehicle to enable travel to various offices that require in-person support.

Why join Team Ashfords?

Ask our people, and they will tell you that they genuinely enjoy coming to work and spending time with their colleagues.

We’re confident that once you discover our open and friendly culture, it won’t take long for you to feel the same.

We have a genuine team approach at Ashfords because we know that when talented people work together, we achieve more for our clients and each other.

We also recognise that each of our career journeys is unique. So, we will be ambitious for you and give you the support you need to develop your career, your way.

Importantly, we will give you the space and flexibility for your life outside work too.

Our goal? To help you realise your full potential as part of a forward-thinking team and business.

That’s what sets us apart.

Our offer

We offer a range of benefits to support you at work and at home.

This includes a flexible working framework, extra annual leave for your birthday and the option to buy more holiday.

We have a comprehensive package to support physical and mental health including onsite yoga classes and a gym at our head office, healthcare plans, an Employee Assistance programme and free access to the Headspace mindfulness app.

You’ll also have the chance to get involved in our responsible business programme, including taking part in fundraising initiatives and bringing your energy to our environment or diversity groups.

For a full list of benefits, please see the attachment below.

Interested in this vacancy but not sure you match all the requirements?

At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you. If you’re not the right candidate for this role, you could be the right candidate for other positions at Ashfords.

For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant, on 01392 333663 or via email a.board@ashfords.co.uk.

Or apply now, and we will be in touch with you as soon as possible.