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The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for an IT Service Desk Engineer who will be working with Rich from our IT team.

What you will be doing

Join our dynamic IT Team at Charles Tyrwhitt, where you'll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. You'll log, monitor, and update all service desk calls, aiming for first-time resolution whenever possible. You'll identify repeating issues and find the root cause, becoming more than just a call-taker but a problem solver up to the second line.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

The IT Service Desk Engineer role specifically requires someone who has a strong sense of trust and accountability, with experience in a busy customer service environment. You’ll be a natural problem solver with the ability to work independently or as part of a team, manage your workload, take ownership, and prioritize tasks.

From a technical standpoint, here’s a list of some of the key things you’ll be working with/on:

• Windows operating systems
• Citrix XenApp
• Microsoft 365 (Office, Teams, Exchange, BI)
• PowerShell
• Group Policies
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Retail POS systems
• DHCP/DNS and other basic network protocols

What you can expect from us:

• Competitive salary and excellent bonus scheme

• A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward

• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!

• Our hybrid working policy means we work from the office 3-4 days per week

- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos

• At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.