Jobsxl | Total Jobs Online

The post holder will be responsible for delivering 1st line support to the Trust’s customers in a primarily but not exclusively Microsoft Windows operating system and Microsoft Office on environment, working alongside the Clinical Information Team assisting in the support of the Electronic Patient Record and CSE RiO.

They will administer Active Directory, Exchange and various patient record systems software creating and maintaining account data. Log service requests by end users of the Trust’s hardware and software including network, telecommunications calls, working predominantly via telephone and email. They will be able to use remote access software, deal with walk in user, third party suppliers logging and maintaining a service request call logging system.

Due to high applications, advert may close early

Provide 1 st line hardware, telephony and software technical support and advice to the Trust’s customers, processing telephone email and walk in service requests expediently.

Log and escalate service requests and where needed to ensure users incidents are handled as expeditiously as possible, whether this be an internal escalation, or to external suppliers.

Monitor service requests to ensure time scales are met and appropriate information is feedback to the user

Support, collaborate and assist other Service Desk Technicians as required.

Assist in the maintenance of the Trust’s applications and desktop infrastructure.

Support the Trust’s customer’s software using Microsoft SCCM and RDP remote tools applications.

Assist remote workers, set up and support mobile devices and accounts.

Communicate effectively with staff at all levels, clinical and non-clinical.

Ensure the appropriate communication and escalation of issues or problems to the IT Services Manager, Head of IT, Clinical Information systems leads or other parties as required.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organization serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.