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• Closing date17/11/2024
• HoursFull time
• Role TypePermanent

Overview

Sales and Marketing Manager
The London Independent Hospital
37.5 Hours & Permanent
Salary: Up to £50,450.00 per year

The London Independent Hospital in Stepney Green is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group has an exciting opportunity for a Sister Charge Nurse to join our friendly and motivated team of staff working on the hospital Outpatients Department.

Circle Health Group is proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

This is a full-time role at 37.5 hours a week across flexible shift patterns.

Applicants should meet the following criteria:

• People management in customer service type environment
• Change management
• Strategy development and implementation
• Experience in developing and implementing sales and marketing plans
• Good negotiation skills
• Good presentational skills both written and oral
• Key Account Management experience including stakeholder engagement
• Experience of customer relations management / business to business sales
• Proven track record of successful delivery of service developments
• Proven ability to thrive in a cross functional environment
• Experience gained in an influencing role within healthcare
• Experience working with medical professionals

Knowledge/ Skills/ Qualifications

• Degree educated
• Proven influencing and sales skills
• MS Office particularly Excel, Outlook, PowerPoint and Word
• Excellent communication skills both written and verbal
• Understanding of clinical performance metrics
• Previous use of Customer Relationship Management software

Duties of this role include:

• In line with the central sales and marketing plan and the hospital’s annual business plan, work in conjunction with the Regional Head of Marketing, the Executive Director and other members of the senior management team to devise and implement a sales and marketing strategy, which ensures the delivery of budgeted activity across all payor groups
• Produce and maintain the hospital sales and marketing tactical action plan, detailing key initiatives which will drive sales performance
• Produce and maintain monthly and other regular reports monitoring sales and marketing performance, identifying trends and acting upon them appropriately
• Manage the self-pay pricing department to ensure the Patient Liaison Officer(s) are focussed on sales targets and that consumer enquiries are dealt with promptly and effectively with empathy and competence in order to reassure and maximise conversion
• Ensure the Patient Liaison Officer adheres to the sales process to maximise sales conversions, making sure all staff make full use of all internal systems to capture data, manage the sales pipeline and create all necessary reports
• Provide a clear picture of the self-pay enquiry and opportunity pipeline through analysis and reporting from the PowerBI dashboards. Understand the end-to-end self-pay sales funnel at site level and identify any areas for improvement to drive further conversion.

Please refer to the additional job description for a more extensive overview of what this role entails.

Benefits and rewards:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy