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Job Role:
We are seeking a dedicated and skilled Helpdesk Operator to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all issues are resolved efficiently and timely. This role requires a strong focus on supporting the technology and communication needs specific to logistics, package tracking, and customer support systems.

Duties & Responsibilities:

• Provide first-line technical support for hardware and software issues across various operating systems including Windows and Mac OS.
• Troubleshoot and resolve user issues related to VPN connections, firewalls, and other network configurations.
• Resolve customer queries on tracking and delivery issues.
• Record issues in the help desk system and escalate complex cases.
• Configure and troubleshoot delivery devices and GPS systems.
• Handle account setups, password resets, and permissions.
• Ensure reliable VoIP, messaging, and mobile communication.
• Assist users with Microsoft Office applications and other software tools.
• Monitor network and software for performance and outages.
• Support logistics applications for routing and scheduling.
• Identify trends and report common issues for system improvements.
• Ensure compliance with data privacy and security standards
• Ensure a high level of customer service is maintained throughout all interactions with users.

Qualifications & Requirements:

• Proven experience in a Helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, Mac OS) and office applications (Microsoft Office).
• Familiarity with VPN technologies and firewall configurations.
• Ability to work independently to identify, prioritize, and resolve issues quickly
• Familiarity with logistics software, tracking systems, and mobile device management
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills to assist users and handle queries effectively.
• Ability to explain technical issues clearly to non-technical staff.
• Flexibility to work under pressure, especially during peak times in the courier industry

If you have a passion for technology and helping others, we encourage you to apply for this exciting opportunity to be part of our Helpdesk team!

Job Type: Full-time

Pay: £38,800.00 per year

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person

Application deadline: 15/11/2024
Reference ID: SOC Code: 3132
Expected start date: 01/12/2024