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Hours, typically: 9:30am – 6:00pm, Mon-Fri.

Please note this is an office-based role, as a business we believe that teams work best when members interact in person.

An exciting opportunity for a natural problem solver with savvy research skills and a can-do attitude. As a 2nd Line Engineer you will have the opportunity to support the design and implementation of solutions, assist in training apprentices and collaborate with our talented team to delight our customers. You will have real accountability and ownership to proactively problem solve for our customers, drive projects forward, and escalate tickets to the wider team as necessary.

To succeed you will be self-motivated, understand business goals/priorities, have a customer-first approach, enjoy problem-solving and critical thinking. You will be communicating with customers both over the phone and via email/ticketing system so you must have good communication skills with an ability to stay calm under pressure. You will also have experience troubleshooting common hardware and software issues including network and mobile products.

We are a close-knit technical team; we love and encourage experimenting with new technologies. If you are successful, you will have the chance to define your own career path, and we will support through on-the-job learning and study time. We pride ourselves in nurturing our talent through our supportive and approachable culture.

Hear from our Operations Manager who joined as a Masters graduate:

“When I first joined the team, I was pleasantly surprised by the experience and level of IT knowledge held by the team. It was intimidating at first, but as someone who naturally enjoys challenges, I put in a lot of effort to learn from my experienced peers, who helped accelerate my growth. I enjoy the close-knit team connection at Tivarri, where each individual is valued and has a voice. The encouragement to express ideas and improvements gave me the opportunity to design new products for our customers, which ultimately shaped the IT infrastructure we use today and fast tracked my career.”

Tivarri is not a typical Microsoft reseller. While we leverage Microsoft technologies including Microsoft 365, we operate our own cloud-based infrastructures. As one of the longest serving providers in the market, you’ll be joining a team of experts in their field with extensive knowledge of cloud technology.

What you will be doing:

• Automate building new machines through MS Autopilot, Intune and other MDMs to minimise IT touch points,
• Respond to Helpdesk tickets,
• Independently research and implement improvements for ongoing IT projects,
• Maintain IT systems documentation and knowledge base,
• Remotely support users,
• Provide asset management for clients,
• Conscientiously log support calls on the Helpdesk ticketing system,
• Ensure regular maintenance tasks are completed and recorded,
• Contribute ideas and suggestions for the proactive improvement and effectiveness of the business,
• Ensure adherence to all internal IT and Security policies,
• Patch and maintain systems, sometimes out of business hours,
• Routine health and security checks of infrastructure and recommendation or enhancements where necessary,
• Perform on-site customer visits e.g. to setup new systems
• Assist in mentoring apprentices,
• Manage new customer migration projects,
• Manage customer upgrades and enhancements.

What you will receive:

• Technical mentorship and training,
• Up to 4 Microsoft exams paid for by the company per year,
• 20 days holiday plus Public Holidays, (incrementing to by 1 day a year to 25 plus Public Holidays),
• Company pension,
• Private medical insurance
• Exposure to a wide range of technologies including servers, data centres, networks, and security.

Experience you will need to have:

• Strong knowledge and experience of MS/Office 365 suite of products (Office, Exchange, Azure AD, SharePoint, OneDrive, Teams, Intune),
• Working with virtual machines,
• Connections over Remote Desktop Services,
• Windows desktop troubleshooting,
• Active Directory / Group Policy,
• Managed backup solutions.

What you will need to succeed:

• Minimum of 3 years’ experience,
• Excellent knowledge of MS365 (most of our customers are Windows users, but some use Macs),
• A friendly and reassuring demeanour with an eye for customer satisfaction,
• Excellent documentation skills,
• Proven ability to work independently with minimal supervision,
• Be a self-starter that can initiate ideas,
• Good planning and time management skills,
• Must be a team player, energetic with a positive ‘can do’ attitude,
• You’ll be detail-oriented, and highly organised to manage multiple projects,
• Ability to work with people at all levels.

Pre-employment checks:

Unfortunately, we do not offer visa sponsorship and cannot consider candidates who do not have right to work in the UK. We undertake the relevant/ standard employment checks if you are successful in the selection process. This includes taking up references, a Disclosure and Barring Service check and a right to work check.

Job Type: Full-time

Pay: From £35,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, EC1R 5HL: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 11/12/2024