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Helping you do more DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs. A career that grows with you DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.
About DUAL Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies with US$3.5 of GWP. DUAL is part of Howden Group Holdings, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 18,000 people handling US$38bn of premium on behalf of clients.

• People: 1700
• Countries: 21

Role Purpose
The jobholder will focus on managing the client debtors of the retail broking arm of the Group. They will oversee the collection of client debts owed to this Company.
KEY ACCOUNTABILITIES
Planning/Reporting:

• Manages assigned projects and contribute to other projects as required
• Provides relevant management information to line manager

Technical:

• Manage client debts ensuring timely payments are received. Proactively contacts client debtors and works with the business owners. Sets up systems to monitor aged balances
• Checks accuracy of the posting of receipts to Company accounting systems
• Advise business units of non-payments
• Preparation of statements, client status reports and all relevant information as required
• Resolves account queries
• Keeps informed of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise

Policy, Process and Procedures:

• Interprets instructions and issues arising, and then implement actions according to policies and procedures

Environment, Customer Focus and Relationships:

• Develops strong relationships with their business units within their area of responsibility
• Responds to the clients(both internal and external) requirements as appropriate
• Behaves with all clients (both internal and external) fairly and ethically

• Shares information that could be beneficial to the Operating Entity/Group
• Holds regular meetings with key stakeholders on their allocated workload

People Management/Personal Development: The jobholder has no direct reports. They will however, liaise with colleagues based with the HSSC (outsourced supplier) in India.

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the jobholder has direct line management responsibilities:

• Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)
• Maintains accurate records and deal with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
• Completes all relevant regulatory training
• Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

PERSON SPECIFICATION
Knowledge/Experience

• Previous experience of similar work would be an advantage
• Knowledge of Microsoft Office and accountancy software
• Likely to have some technical knowledge of credit control collection techniques and best practices
• Knowledge of insurance ledgers (Global and Sector)
• Has an understanding of the insurance industry

Skills/Behaviours

• Outstanding attention to detail with the ability to reconcile complex accounts
• Accurate, efficient and organised with the ability to prioritise tasks as needed
• Strong problem solving skills
• Excellent communication skills
• Strong interpersonal skills – able to deal effectively and politely an diplomatically with debtors
• Team worker – able to maintain effective relationships with colleagues within the business
• Flexible – able to hit processing deadlines

Qualifications

• May have appropriate professional qualification – Institute of Credit or Credit Services Association, or equivalent
• Educated to GCSE standard, or equivalent with strong grade in Maths
• Likely to have an aptitude for figures – demonstrated by Finance or business qualification

DUAL is where ambitious people thrive There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business. Working here is rewarding As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t. — Family-first policies that support you through all of life’s milestones — Health and wellbeing benefits including private medical insurance and more — Critical illness and life insurance cover to give you extra financial security — A choice of rewards for every five years of service, including shares — Volunteer leave so you can make a difference outside of work too Reasonable adjustments At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need. The power to change our world As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good. Fixed Term Contract (Fixed Term)