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Job Summary
We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our clients, resolving issues related to computer networking, operating systems, and hardware. This role requires a strong customer service orientation and the ability to troubleshoot complex technical problems efficiently.

Duties

• Provide first-line technical support via phone, email, or chat for customers experiencing issues with hardware and software.
• Diagnose and resolve technical issues related to computer networking, operating systems, firewalls environments.
• Collaborate with other technical teams to escalate unresolved issues and ensure timely resolution.
• Maintain detailed documentation of support interactions and solutions provided.
• Conduct regular follow-ups with customers to ensure their issues have been resolved satisfactorily.
• Assist in the development of knowledge base articles and user guides to enhance customer self-service capabilities.

Experience

• Proven experience in a technical support role or help desk environment.
• Strong understanding of computer networking concepts and protocols.
• Familiarity with various operating systems, including Windows and MacOS
• Experience with firewall configurations and security protocols is advantageous.
• Excellent customer service skills with a focus on delivering high-quality support.
• Proficiency in troubleshooting computer hardware issues effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology, possess strong problem-solving skills, and thrive in a customer-focused role, we encourage you to apply for this exciting opportunity as a Technical Support Engineer.

Job Type: Full-time

Pay: £19,000.00-£25,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person