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We are offering a fantastic opportunity for an (NVQ Level 3) to join our growing IT team.

In this role, you'll gain hands-on experience working with both hardware (servers and networks) and software (operating systems, applications, and middleware). You’ll be involved in gathering and analysing requirements, designing, testing, and implementing IT solutions, and providing support directly to end-users as well as for essential IT services.

This apprenticeship will allow you to develop critical skills and gain an NVQ Level 3 IT qualification through structured training and real-world experience. We’re looking for someone proactive, eager to learn, and ready to grow within a dynamic IT environment.

Location: Based in Liverpool, with occasional travel to other office locations.

Working Hours: Rotating shifts Mon-Fri, of 8am-4pm, 9am-5pm, or 10am-6pm as per the site rota.

If you’re excited to start your career in IT, apply today to join our team!

• Assist with the gathering and analysis of requirements to design, test, and implement IT solutions to meet business needs.
• Provide high quality IT services to managers, staff and other customers within a culture of openness, participation and performance.
• Diagnose and understand requirements and problems using sound analytical and problem-solving skills.
• Configuring & installing IT equipment as per documented processes and performing basic computer hardware & software installation and configuration.
• Identifying and resolving issues regarding software, hardware, and operating system. Identify appropriate technical solutions using both logical and creative thinking.
• Assist with the distribution and repairs of IT equipment.
• Managing helpdesk tickets, ensuring that IT requests and issues are logged, tracked, and resolved efficiently.
• Following up the status of problems and communicate updates and progress to customers in a timely manner until resolution.
• Direct/Escalate unresolved issues to first, second and third line support teams.
• Maintain a high degree of customer service for all support queries and adhere to all ITIL / service management principles
• Troubleshoot a range of IT related issues relating to hardware (PCs, Mobile Devices, Printers etc.) and software / system applications and basic network issues. Work with colleagues to determine the best solution based on the issue and details provided by customers.
• Produce and publish both technical and end-user documentation on the IT Knowledgebase to assist staff with requests for information & provide staff training if required
• Support the IT team to ensure operational procedures are in place, maintained and followed as approved by the Director IT & Transformation
• Operates in line with organisational polices, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation processes.

• A minimum of 5 GCSEs (or equivalent) including Maths and English (Grade 4 or above)
• A passion for technology and problem-solving.
• Strong analytical and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Enthusiasm to learn and develop within the IT sector.
• A basic understanding of IT systems, including hardware, software, and networking.

• Generous Annual Leave: Start with 25 days plus bank holidays, increasing 1 day per year up to a maximum of 30 days
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
• Social Activities: Torus has a designated social committee who organise events throughout the year aimed as supporting employees wellbeing, feeling of belonging and driving an inclusive workplace.

• Candidates will undergo in-person interviews, consisting of a competency-based interview.

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER