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Job description

Field IT Support Engineer (IMAC Engineer | Installations, Moves and Changes)
Colchester based covering East Anglia | Midlands | London | Occasional UK Travel

Workplace IT is the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector

We predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and people across the UK

The Field IT Support / IMAC Engineer role is responsible for on-site support and troubleshooting across our clients’ locations, installation and configuration of new devices, device upgrades, client on-boarding and assisting with IT and Telecoms projects

Key Responsibilities:
Provide On-Site Support and Troubleshooting
Respond and attend on-site as quickly as possible in emergency situations
Install new and upgraded IT and Telecoms Equipment
Support the installations of IT, Networking and Telecoms Projects
Support clients desk moves, internal office moves and office relocations.
Support the On-Boarding of new clients and existing clients’ new users and acquisitions
Build in-person trusted relationships with our clients and make yourself invaluable.
Keep our PSA / RMM and Documentation System up to date (ConnectWise)
Provide on-site support and services to one of our key clients where you are based
Provide support to our Service Desk and Provisioning Team when not travelling

Experience and Skills Required:
2 x Years Microsoft 365 / AD Support and Troubleshooting
2 x Years Windows 10 / 11 Experience
Experience in upgrading laptops and computers (memory and SSD)
Cat 5e / Cat 6 Network Cabling, Patching, Termination and Testing
Anti-Virus / Malware / Web Content Filtering
Draytek Routers (or similar) configuration and troubleshooting
Ubiquity WIFI (or similar) configuration and troubleshooting
Used to liaising with third party providers such at Dell and BT
Exceptional customer service / customer facing skills
Experience working within formalised processes (ISO 27001 Compliance / GDRP) etc.
Happy working in a fast paced / rapid change environment

Renumeration and Benefits:
Basic Salary £27,000 to £35,000 (DOE)
New Company Van (Pool Van).
25 x Days Holiday plus UK Bank Holidays (Total 33 x Days Holiday)
Contributory Pension Scheme (NEST)
Personal Learning Plan with Quarterly 1:1 Reviews
Corporate Jacket and Shirts
Family Friendly Flexibility
Collaborative / UK Team Culture
Excellent Opportunities for Progression
Dell Laptop / Dual Monitors / Docking Station / VOIP Headset / Funded Mobile Phone.

Working Pattern:
9:00am to 5:30pm Monday to Friday with flexibility for travel

Location:
Your base location will be at one of our key clients located just outside Colchester

Travel:
Travel: 50% +
Travel Region: East Anglia, Midlands, London
Occasional UK Travel
Occasional overnight stays
Regular visits to our King's Lynn (Norfolk) office

Interview Process:
Step 1: Microsoft Teams Interview (30 x Minutes)
Step 2: In-Person Interview at the Colchester office (60 x Minutes)

Job Type: Full-time

Pay: £27,000.00-£35,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Colchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Field IT Support: 2 years (required)
• Router / WIFI Troubleshooting: 2 years (required)
• Microsoft 365 Administration: 2 years (required)
• Cat5e / Cat 6 Network Installation and Trobleshooting: 2 years (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (required)

Work Location: In person

Reference ID: SDFSC191024