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IT Support Engineer
at Orchard Care Homes Other in Other (Published at 21-10-2024)
IT Support Engineer - Full time Position
Providing IT support to the Company’s Care Homes PC’s, laptop and office based users, by maintaining all computer facilities.
Key responsibilities
Supporting the PC’s and associated IT peripherals at the Orchard Care Homes and offices with prompt problem resolution and timely follow up
Maintain a working knowledge base of faults and resolutions using helpdesk software
Act as primary contact for 1st/2nd line issue resolution 4. Build and configure computers, tablets & phones as required
Manage new starter/leaver requests; onboard new users as required
Escalating all faults to the IT Manager in the event of any significant down time
Collaborating as part of internal team support, troubleshoot and repair Orchard IT equipment and networks
Day to day support of central infrastructure including Servers, Backups, Storage and Networking
Proactively support business critical systems/applications.
Works closely with Head of IT and IT Manager in the delivery of new projects and technologies
Person specification
Bachelor's or Master's degree in Information Technology, Computer Science, or a related field desirable but not essential. If no degree held, relevant IT qualifications will be required
Strong team skills and team awareness
Strong problem-solving skills
Good administration and organisational skills
Self-motivated and can-do attitude
Demonstrate first-class verbal and written communication skills with the ability to engage with employees at all levels
Professional, confident and warm personality
Reliable and punctual
Must have valid UK driving license with own transport
Requirement for occasional travel to Orchard’s Care Homes, work out of hours as and when required to support the business
DBS check required
Required/Desired Experience/Skills
Experience of working in a Service Management / Helpdesk environment
Minimum 3 days in the office
Technical working knowledge of Microsoft Windows & Windows Server, Active Directory, and Group Policy
Knowledge of SQL desirable
Technical working knowledge of Microsoft 365 Admin, Microsoft O365 and Microsoft Azure/Entra
Technical working knowledge of networking including Firewalls/Routers, WAN and VPN’s desirable
Working knowledge of VMWare desirable
Working knowledge of Unifi networks desirable
Providing IT support to the Company’s Care Homes PC’s, laptop and office based users, by maintaining all computer facilities.
Key responsibilities
Supporting the PC’s and associated IT peripherals at the Orchard Care Homes and offices with prompt problem resolution and timely follow up
Maintain a working knowledge base of faults and resolutions using helpdesk software
Act as primary contact for 1st/2nd line issue resolution 4. Build and configure computers, tablets & phones as required
Manage new starter/leaver requests; onboard new users as required
Escalating all faults to the IT Manager in the event of any significant down time
Collaborating as part of internal team support, troubleshoot and repair Orchard IT equipment and networks
Day to day support of central infrastructure including Servers, Backups, Storage and Networking
Proactively support business critical systems/applications.
Works closely with Head of IT and IT Manager in the delivery of new projects and technologies
Person specification
Bachelor's or Master's degree in Information Technology, Computer Science, or a related field desirable but not essential. If no degree held, relevant IT qualifications will be required
Strong team skills and team awareness
Strong problem-solving skills
Good administration and organisational skills
Self-motivated and can-do attitude
Demonstrate first-class verbal and written communication skills with the ability to engage with employees at all levels
Professional, confident and warm personality
Reliable and punctual
Must have valid UK driving license with own transport
Requirement for occasional travel to Orchard’s Care Homes, work out of hours as and when required to support the business
DBS check required
Required/Desired Experience/Skills
Experience of working in a Service Management / Helpdesk environment
Minimum 3 days in the office
Technical working knowledge of Microsoft Windows & Windows Server, Active Directory, and Group Policy
Knowledge of SQL desirable
Technical working knowledge of Microsoft 365 Admin, Microsoft O365 and Microsoft Azure/Entra
Technical working knowledge of networking including Firewalls/Routers, WAN and VPN’s desirable
Working knowledge of VMWare desirable
Working knowledge of Unifi networks desirable
