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CandidatesThe Role and the Team

We’re seeking a dependable and motivated person who can effectively manage the challenges of business-as-usual tasks while also contributing to, and at times leading, projects and initiatives. The team is committed to delivering ever-improving services with a focus on providing outstanding experiences for our colleagues and maximising the value of our toolsets. As IT Systems Engineer you’ll be an enabler of these ambitions.

What You’ll Do

• Manage and maintain Microsoft-online based systems, network infrastructure, and Windows/Mac desktop environments across the organization
• Administer and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint) and Entra ID/Azure AD, handling user provisioning, license management, and SaaS applications
• Troubleshoot and resolve technical issues from the service desk, ensuring excellent service for colleagues and end-users
• Implement security policies and ensure systems comply with organisational standards and best practices
• Assist in the deployment and management of new hardware, software, and system upgrades, including managing laptops and Macs
• Collaborate with stakeholders to plan and execute future automation efforts.
• Take ownership of asset management, inventory, and technical documentation, ensuring accuracy and compliance
• Facilitate meeting rooms and events such as Town Hall meetings, ensuring technical setups run smoothly

What You’ll Bring

• Experience administering IT systems, including Microsoft 365 and Entra ID, ensuring smooth operation and efficient user management
• Expertise in managing and customising device profiles in Microsoft 365 Intune, using scheduling and scripting to optimise workflows
• Proficiency in troubleshooting and resolving issues through a ticketing system, effectively balancing business-as-usual tasks with new requests
• Knowledge of networking concepts like DNS, DHCP, VLANs, VPNs, and TCP/IP, with a focus on modern VPN solutions
• Ability to use PowerShell scripting to automate processes and enhance system administration
• Strong background in implementing and managing security protocols, including advanced email gateways such as Mimecast, to ensure secure email communications
• Experience overseeing asset management and ensuring compliance with IT policies and procedures
• Capability to independently apply service management principles (e.g., ITIL) to plan and execute tasks efficiently

Preferred experience

• Working with standard security frameworks, including ISO 27001, Cyber EssentialsPlus, NIST CSF
• Experience using Microsoft Intune and configuring/managing Windows Autopilot
• Experience with Jamf or Kandji MDM tools
• Atlassian Jira and Jira Service Desk administration
• Certifications such as Microsoft 365 Certified: Fundamentals, CompTIA A+, Network+/Cisco CCNA or equivalent

What We Offer

• Hybrid working and flexible hours
• Free parking and EV charging onsite
• 25 days plus public holidays, buy and sell and an additional day off for your birthday
• A company bonus scheme
• Great social events e.g., Christmas party, family fun day, summer party, sports matches
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)
• Onsite gym (including access to free HIIT & stretch classes)
• Learning and development opportunities
• Group auto-enrolment pension plan
• Enhanced maternity, paternity, sick pay
• Company funded private medical insurance
• Healthcare cashback plan
• Employee assistance programme (including mental health support)
• 35 hour working week

#LI-Hybrid

NOTE: We do not provide sponsorship. Candidates with Settle Visa are most welcome.

Job Types: Full-time, Permanent

Pay: £22,113.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tipton: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What is your visa status?

Experience:

• IT support: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person