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St. Georges Medical Practice Job Description Job Title: Healthcare Assistant Hours: TBC Reports to: Lead Nurse (Clinically) Practice Manager (Administratively) Job Summary To provide a high-quality care service based on the needs of the practice population which includes treatment, screening, preventative care and patient education by assisting the practice clinical team in the provision and delivery of patient care. Principle Duties Clinical Phlebotomy (including INR* bloods) Processing and management of laboratory samples requested by GPs/Nurses. Blood pressure checks ECG recording NHS Health Checks Assist with long term condition reviews Assisting in the assessment and surveillance of patients health and well-being.

Providing Healthy lifestyle advice to patients. Dressings B12 injections Flu vaccinations Chaperone duties. Preparing and maintaining environments and equipment before, during and after patient care. Administration To maintain accurate patient records and enter on to the computer using the agreed codes or templates.

Ensure accurate completion of all necessary documentation associated with patient health care. Ordering of clinical stock, re-stocking and stock rotation. Personal To promote a professional approach at all times by attire and attitude to patients and staff. Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission.

To ensure infection control policies and procedures are adhered to. Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules. Maintains a caring environment through the support of colleagues. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend and participate in staff and practice meetings and in-house training sessions. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Assist in the development of practice protocols and policies Participate in audit where appropriate.

Job Revision It is the policy of the practice to periodically evaluate employees job descriptions and update them as appropriate to ensure that they reflect the job as it is performed and to allow for any changes to be made or proposed. This procedure is jointly conducted by both doctors and those working directly with them. Your input is therefore required when such decisions are made, and although it is the aim of this practice to reach agreement on reasonable changes, if agreement cannot be made, the partners reserve the right to insist on changes to your job description in accordance with your level within the practice.