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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Manager, Risk & Control - Regulatory Communications position is an important role, dedicated to delivering and improving customer-centric communications strategies. This role will be responsible for driving the creation of Communication Playbooks, to support AML process (for example KYC Refresh) and other Regulatory initiatives across all Card products and international markets.

This is an exciting opportunity to join the International Card Services Risk & Control team, reporting to the Director, Regulatory Change and Communications Strategy. You'll partner with Risk & Control colleagues and local Marketing teams, in a collaborative work environment. With an ever-increasing focus from the Enterprise on adopting a stronger risk culture, you’ll be driving communication projects that are vital for American Express to meet our legal and regulatory obligations.

How will you make an impact in this role?

• Build and evolve customer communications for Regulatory initiatives by bringing new ways of thinking
• Drive the consistency of our brand, look and feel, tone of voice across all customer types (Consumer, Small Business and Corporate)
• Ensure efficiencies for Enterprise communication teams/platforms (RASC, Raven and TRAM)
• Partner with stakeholders on all levels, to manage competing priorities in a fast-paced environment
• Contribute to strategic innovation and thought leadership, to develop digital capabilities and drive (KYC refresh) response rates
• Manage the deployment of the communications strategy

Minimum Qualifications

• Strong (Customer) Marketing experience, including successfully driving strategy and innovation, improving digital performance and completing marketing/communication campaigns
• Solid understanding of customer communications (e-mail, DM, SMS, Push notifications and supporting web content)
• Comfortable working in a dynamic environment and partnering with a diverse set of stakeholders across the globe
• Proven strategic thought leadership, with ability to translate into actionable plans
• Outstanding verbal and written communication skills, with English as your first language
• Strong collaborative, influencing and negotiating skills, ability to navigate the organization to deliver solutions
• Strong analytical, conceptual thinking and reporting skills

Preferred Qualifications

• Regulatory Change knowledge and experience (for example: AML, KYC or Financial regulatory environment)
• Consumer and Commercial Card or financial product knowledge
• Knowledge of European languages

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.