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applicants
Service Desk Analyst
at Royal Cornwall Hospitals NHS Trust Other in Other (Published at 14-10-2024)
Support our NHS colleagues by joining our IT Service Desk team in Cornwall! We provide a first line service desk to more than 12,000 clinicians and support staff across Cornwall and the Isles of Scilly, recording and triaging around 140,000 requests and incidents a year.
Our Service Desk team work under pressure every day, so friendliness, great rapport with customers and a robust sense of humour are a definite requirement of this job!
If you have existing skills in standard Office 365 , or better still, N365 administration via the national NHSmail portal , we want to hear from you. Teams , Active Directory/Azure , office or other productivity apps support or knowledge are a definite bonus, alongside experience of working in a front line support role . We require an excellent standard of verbal, listening and writing skills as you will use multiple forms of communications every day.
In return we can offer you the satisfaction of knowing you're supporting amazing NHS colleagues in their vital work, as well as a job of huge variety within a team of great people.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Our Service Desk team work under pressure every day, so friendliness, great rapport with customers and a robust sense of humour are a definite requirement of this job!
If you have existing skills in standard Office 365 , or better still, N365 administration via the national NHSmail portal , we want to hear from you. Teams , Active Directory/Azure , office or other productivity apps support or knowledge are a definite bonus, alongside experience of working in a front line support role . We require an excellent standard of verbal, listening and writing skills as you will use multiple forms of communications every day.
In return we can offer you the satisfaction of knowing you're supporting amazing NHS colleagues in their vital work, as well as a job of huge variety within a team of great people.
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
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