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BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco UK has an exciting opportunity for an Executive IT Support Manager in London

We are seeking an experienced Executive IT Support Manager to provide exceptional white-glove IT support to our senior leadership, executives, and their administrative assistants. The ideal candidate will have a strong technical background, exceptional communication skills, and the ability to deliver outstanding customer service in a fast-paced environment.

This role involves providing onsite and remote support, ensuring smooth operations, resolving technical issues promptly, and maintaining a high level of professionalism.

Leading all aspects of executive it support, including rota management, and people management to ensure an always available service.

Reports to

IT Service Delivery Manager

Number of Direct Reports

2

Geographic Scope

Local

Travel Required

10% travel for event support

Your key responsibilities will include:

• Providing Executive C-Suite White Glove Support and assistance to Executives and Board of Directors.
• Responding promptly to IT support requests, troubleshoot technical issues, and provide resolutions in a timely and professional manner
• Consistently meeting or exceeding defined SLA expectations
• Maintaining flexible working hours to support early morning and late evening coverage, as well as on call rotation and occasional holidays
• Proactively monitoring and managing system performance, security, and data integrity to ensure smooth operations
• Providing event support during executive meetings and smaller meetings
• Assisting with the onboarding and offboarding process for executive employees, including setting up user accounts, permissions, and access privileges
• Collaborating with vendors and external service providers to resolve technical issues and implement system upgrades
• Conducting regular conference room audits to identify areas for improvement and recommend solutions to enhance system performance
• Handling 24/7 calls and e-mails from senior leadership and their administrative staff
• Training executives and other users in the effective use of technology tools and systems
• Identifying the root cause of issues and document them accordingly
• Collaborating with cross-functional teams to develop and implement IT policies, procedures, and best practices
• Staying up to date with emerging technologies, industry trends, and best practices in IT support and services
• Maintaining accurate documentation of IT support activities, including incident reports, service requests, and knowledge base articles
• Ensuring exec devices are maintained and adopt an evergreen approach to system updates
• Adapting and quickly adjusting to changing requirements, schedules and priorities
• Maintaining a list of VIP assets across the UK estate
• Assist with projects as assigned

What are we looking for?

• Experience providing C-Suite level IT support
• Audio Visual event setup and support experience
• Minimal 7 years’ experience in a technical support role
• Excellent customer service skills, complimented by an ability to interpret and respond to customer issues
• Microsoft Certification, MS Office preferred
• Technical skills: Microsoft 365 Suite, MS Teams, hardware and software, Windows 11, Video Conferencing software, Cisco Webex, Zoom, Apple iOS and OSX, Android, Networking, Printer, Active Directory

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.