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Oakpark Security is currently seeking dedicated and customer-focused Helpdesk Operators to work at our Head Office Control Room in Colchester due to recent company expansion.

The primary responsibilities will include conducting hourly check calls with our security team members working in the field, receiving alarm activations from various monitoring stations, and dispatching and tasking mobile response officers accordingly. Additionally you will be responsible for several administrative tasks, such as completing reports, and covering open shifts. A comprehensive training and induction programme will be provided.

This role requires strong customer service skills, excellent telephone etiquette, and the ability to work with computers for extended periods. The shift pattern is 4 shifts on, 4 shifts off, averaging 42 hours per week at a pay rate of £12.50 per hour. The shift pattern is days and nights with shifts 0600-1800 and 18:00-06:00.

Bank holidays worked will be compensated at double the standard rate. While a driving license is preferred, it is not essential. All applicants must hold a valid SIA license.

Responsibilities:

• Conduct hourly check calls with security team members working in the field
• Receive and manage alarm activations from various monitoring stations
• Dispatch and task mobile response officers based on alarm activations
• Perform basic administrative tasks, including report completion, roster management, and covering open shifts
• Demonstrate excellent telephone manner and communication skills
• Comfortably work with computers for extended periods of time
• Adhere to company policies and procedures at all times

Requirements:

• A valid SIA license is mandatory (Security Guarding or Door Supervision)
• Strong customer service skills and a customer-focused mindset
• Excellent telephone etiquette and communication skills
• Proficient in working with computers and technology
• Ability to multitask and prioritize tasks in a fast-paced environment
• Flexibility to work 4 on 4 off night shifts, 4 on 4 off day shifts or relief position with a mixture of both.
• A driving license is preferred but not essential

Benefits:

• Competitive hourly rate of £12.50
• Fully paid SIA Licence Renewal
• Opportunity for fully funded SIA CCTV Licence
• Opportunities for career progression within the company
• Comprehensive training and development programs
• Positive and supportive work environment
• Double pay for bank holidays worked

If you are a dedicated individual with a valid SIA license, attention to detail, and a commitment to maintaining a secure environment, we invite you to apply for this position.

To apply, please submit your CV and a cover letter highlighting your relevant experience, alternatively please call our office on 01206 793673 and ask to speak to one of our experienced members of the management team.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

We offer a wide range of staff benefits for our employees, including:

• Company Pension Scheme
• Free Uniform & PPE
• 5.6 Weeks Paid Annual Leave Entitlement
• Free First Aid Training to assist with SIA Renewal
• £100 retention bonus paid after 6 months service
• Wellbeing Support including GP Appointments, Mental Health
• LifeWorks Employee Benefits Portal (Discounts, Vouchers, Money Off)
• Access to Monthly Reward & Recognition Schemes and Prizes

Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If you have not heard from us within 10 working days, unfortunately on this occasion your application has been unsuccessful.

Job Type: Full-time

Pay: £12.50 per hour

Expected hours: No less than 42 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime

Licence/Certification:

• SIA Licence (required)

Work Location: In person