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HR Helpdesk Assistant
£23,150pa
Hybrid/Kings Hill, Kent

This is a temporary maternity cover contract.

Do you have excellent communication skills and a confident telephone manner? Do you have proven experience within a customer service based role?

HRConnect are looking for a dedicated individual with a can-do approach to join their HR Delivery team. The successful candidate will be responsible for providing an effective and comprehensive service to assist in the delivery of all Payroll/HR Services ensuring high levels of customer service and a timely delivery.

In return we will offer you -

• 25 days holiday, plus bank holidays
• Never work a birthday again! You receive an extra day off for it to enjoy however you wish!
• Generous discount scheme, including gym and retail
• Life assurance cover
• Health cash plan initiative
• A culture of progression and development
• Plus many more perks

Key duties -

• Provide first line support via phone, email and live chat facilities to customers, adhering to all Service Level Agreements in place and ensuring customers are kept regularly updated in line with company standards
• Update and amended Payroll and HR data in accordance with appropriate procedures, regulations and standards
• Develop and proactively maintain strong working relationships with internal colleagues, customers, clients and suppliers by keeping in regular contact
• Maintain relevant entries on employee records on the Payroll/HR systems, call log system and electronic personnel files ensuring the quality and integrity of employee data, adhering to Data Protection
• Actively keep up to date with relevant regulations, legislation and statutory requirements

What we need from you -

• Excellent communication skills, particularly a strong telephone manner
• Proven experience within a customer service based role
• High level of computer literacy, including Microsoft Office packages
• A keen attention to detail and accuracy
• Ability to organise own workload and work under pressure to deliver to tight deadlines

About HRConnect

Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services they provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, the team are focused on providing outstanding customer service and expertise in the form of Payroll, HR Administration and HR Advisory Services.

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 29 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.