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Job Title: Desktop Support Analyst
Location: Bristol Business Park, Stoke Gifford + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF59960

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Desktop Support Analyst at our Bristol Business Park site and surrounding area.

The role
As a Desktop Support Analyst, you’ll have a role that’s out of the ordinary. To maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across Babcock International Group on a multiple site basis.

• Give technical support of all Desktop platforms to second line fix across Babcock International Group within the agreed performance criteria
• Ensure Operational and Technical Documentation is maintained to agreed standards
• To provide second line technical support through agreed Service Levels and Key Performance Indicators.
• Maintain Operational and Technical Documentation to agreed standards

This role is full time, 37.5 hours per week and provides hybrid working arrangements with three days in the office and two days working from home however, flexibility may be required due to workload or project work.

• Experience of working in a Service Delivery environment
• Proven experience of working in accordance with Service Level Agreements
• Knowledge of the ITIL environment and process
• Ability to problem solve complex technical issues

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 16/10/2024

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