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IT Support Technician –

Stoneacre Motor Group is one of the UK's largest, most successful and fastest growing motor groups with over 60 locations nationwide, representing over 20 of the world’s leading manufacturers and employing 3000+ people.

Stoneacre continues to expand at a rapid rate due to continued success, with new areas of growth creating key recruitment opportunities within the company. We are currently recruiting for a highly motivated individual with a proven track record in first/second level support to work as an IT Support Technician. The ideal candidate will have a minimum of 3 years previous IT field-based / 2nd Line Support experience, dealing with end users across multiple sites.

As part of a growing group of IT Support Technicians reporting to the IT Service Delivery Manager, you will be joining a team that is responsible for supporting and maintaining the company’s IT systems and for providing efficient IT support to all business users. The IT Team is responsible for resolving any IT related issues quickly and efficiently. This can be a broad range of queries from basic user administration, password resets and help requests, to motor manufacturer or business driven IT projects.

The IT Support Technician will be the primary provider of IT support to dealerships within their region. This is an excellent opportunity for the successful candidate to gain valuable skills and experience. You will be joining at a time where you have the opportunity to be instrumental in delivering a vision for the improvement of IT systems and practices of the whole business.

DUTIES / RESPONSIBILITIES:

• Resolve support tickets in accordance with our IT support processes and maintain documentation
• Diagnose and resolve technical problems via the telephone, remote desktop or within the office/dealership for all computer hardware, software and peripherals using, where appropriate, a range of software tools and troubleshooting techniques
• Support users in the use of company IT systems, providing assistance and training where required
• Basic administration of telephony systems
• Administration of user logins for various systems
• Carry out system checks and where necessary work with external support providers to resolve issues
• Perform hardware repairs and upgrades

WE OFFER

• A competitive salary
• 22 days Holiday per annum (excluding bank holidays)
• Company vehicle with fuel expenses
• Access to certified online training for self development
• Career progression and the opportunity to develop your skills
• Hours of work: Monday to Friday 8.30 to 5.30 but flexibility to work additional hours where required

THE PERSON / EXPERIENCE REQUIRED:

• Able to communicate with staff at all levels of the business and franchise partners
• An understanding of Windows based computer networking, with a fundamental knowledge of different architectures, and protocols
• Ability to explain technical issues verbally and in writing to a non-technical audience
• Strong problem solving skills, using a logical and methodical approach
• A good awareness of computer security and an understanding of the implications surrounding it
• Ability to focus on quick solutions and prioritise workloads
• Self-motivated team player, resourceful and keen to learn and share knowledge
• Ability to work under own initiative and willing to take personal responsibility for issues
• Able to manage multiple priorities, be flexible and conscientious
• Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
• Automotive industry experience desirable
• Experience of Kerridge/ADP/CDK/Keyloop DMS would be an advantage

TECHNOLOGY:

Essential skills/experience with

Microsoft Windows 10/11

Microsoft 365 environment

Printer/multi-function devices

Desktop/Laptop & mobile devices (Android & iOS)

TCP/IP Networking & switches

Desirable

Zendesk

Kaseya VSA

Meraki WLAN and MDM

Azure Active Directory & Exchange online Admin

VoIP