applicant
Senior IT Manager
at Kura Glasgow in Glasgow (Published at 07-10-2024)
Senior IT Manager
Location: Glasgow
Hours: Monday to Friday 9am-5.30pm
Salary: DOE
Who we are
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details
What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?
We are looking for a Senior IT Manager to play a proactive part in the strategic planning, development and support of all IT Solutions and Services within our business.
The role holder will also be responsible for ensuring that the departmental staffing structure, policies, procedures, and systems are aligned to, and managed in line with Kura’s Strategy.
- Lead, motivate and inspire the IT department and wider business by developing and delivering an IT strategy that delivers innovation, enabling the wider business to become leaner through the effective use of existing and emerging Business Technology and Infrastructure.
- Be accountable for the successful provision of all IT services, delivered either internally or externally, as required by the business.
- Ensure that day to day delivery of technical solutions across the business is optimised to ensure Kura is the Outsource Partner of Choice.
- To manage and maintain the Kura Infrastructure environment in conjunction with in-house resources and 3rd party suppliers.
- To manage and maintain the Kura desktop estate and deliver operational enablement utilising in-house resources.
- To manage highlighted security alerts and provide a robust and proactive level of service for all stakeholders.
- To manage and improve the overall Kura Infrastructure estate as defined by strategic parameters, focusing on consolidation, efficiency and capability enablement.
- Management and maintenance of the Kura systems architecture and infrastructure, both physical and virtual; establishing set procedures and policies for day-to-day administration of the infrastructure, proactive administration and monitoring of servers, network hardware and internet infrastructure and provision of high-level (third-line) support on network, server and internet devices and systems.
- Establishing strong partnerships with key client contacts to devise on-going technical strategy.
Benefits
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements
- Degree in IT related subject
- Minimum 7 years’ experience at least 4 of which must have involved managing people
Next steps
If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.
Job Type: Full-time
Pay: £65,000.00-£70,000.00 per year
Work Location: In person
