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Overview:

Twickenham Onsite £25, 000 +benefits .

An exciting opportunity has arisen within our Technology Services team for an energetic and enthusiastic IT Analyst to join our fast and dynamic team as part of the Technology Operations department.

Reporting to the Technology Services and Infrastructure manager you will be working with the IT Procurement team, to provide resolution of requests for colleagues and engage with suppliers.

The role is customer-focused and requires confidence in communicating whilst resolving everyday technology challenges. This an entry-level position for someone with excellent customer service skills, who’s passionate about IT and looking to gain experience in IT Purchasing and procurement functions whilst also learning other facets of IT from Helpdesk, Support, and Configuration and Deployment. Providing the succesful candidate with various career pathways to pursue.

Responsibilities:

• Respond to purchasing requests and queries in a timely manner
• Act as liaison between the business and suppliers for all IT procurement requirements.
• Collaborate with colleagues to provide new equipment to promote a productive environment
• Asset management through licensing, cost recharge and reporting
• Support the ServiceDesk (IT Hub) in providing resolution and escalation of technical support queries.

Skills / Experience / Knowledge / Minimum Criteria:

• Excellent Customer Service skills
• Knowledge of everyday technologies - Email, Internet, Wi-Fi
• Good understanding of Microsoft Excel or Google Sheets
• Knowledge of using Windows or Apple Mac devices
• Use of service management tools like Zendesk would be desirable.

We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.

To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post.

Why work with us? Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.
Our benefits include:

• 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
• Generous contributory pension scheme
• Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more

More about working for Haymarket

Putting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.
We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. This position requires on-site presence, reflecting our commitment to fostering a collaborative and inclusive work environment that values face-to-face interactions and supports your professional and personal well-being.
Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.
Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.