applicants
IT Support Engineer
at LCS IT Solutions Ltd Other in Other (Published at 07-10-2024)
IT Support Engineer
· Do you have more than 2 years of IT support experience looking to build on your skills and progress?
· Are you looking to work for an established, forward thinking IT company providing exceptionally high standards of IT support, projects and consultancy to businesses and schools in and around the Lincolnshire area?
· Are you driven, keen to learn new skills, passionate about IT and have a great work ethic?
If the answer to the above is yes to all 3 then this is the opportunity for you.
What We Are Looking For
We are looking for an enthusiastic, committed and motivated IT Support Engineer to join our team based in Washingborough (3 miles south-east of Lincoln).
The role will be based within our Support Team, focussing on delivering exceptional levels of support, technical administration, workshop repairs and pro-active monitoring of many and varied IT systems. This will include work on customer sites when required.
Although, as techies, we can work anywhere in the world, we want someone to predominantly work in our office as company culture, learning from others and office banter is something that is important to us.
What Do You Need?
* A desire of provide excellent customer service and a proactive can-do attitude.
* Fabulous communication skills, both verbal and written, when interacting with colleagues, suppliers, external companies and end-users of varying technical ability.
* Proficiency in hardware support and configuration of PCs, laptops, servers, printers, routers / firewalls and network devices (both wired and wireless)
* An appetite to develop in both technical and customer services skills.
* Practical experience of Microsoft desktop operating systems, Microsoft server operating systems and Microsoft 365 Cloud services.
* Ability to work as part of a busy Team as well as independently.
* Able to work under pressure and meet deadlines.
* Experience of hardware repairs, specifically in relation to laptops and desktop PCs.
* Be able to communicate with clients in a friendly, professional way in a plain English, jargon-free manner.
* A full UK driving licence with access to own vehicle insured for business use.
* You must be located within a 40 mile radius of Head Office.
* Attention to detail and a thorough approach.
· Friendly and professional telephone manner (An absolute must!).
· Experience of supporting Apple products including iMacs, MacBooks, iPads and iPhones is desirable but not essential.
What You Get From Us
· Hours of work /b> 37.5 hours per week between the hours of 8:45am – 5.30pm Monday to Friday (with an hour lunch-break each day).
· Holidays 30 days holiday per year (including bank holidays), plus we give you your birthday off! Holiday entitlement increases with length of service and we give you the option to “purchase” more or “sell” back holidays
· Time Off In Lieu (TOIL) – For those times when you need a few hours off here and there without the need to take the time as holiday
· Paid for study time – For certifications relevant to the business
· Company Pension Scheme
· Salary – £24,000 to £28,000 per annum (dependent on experience).
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- IT Support: 2 years (required)
- Business-to-Business Technical Support Occupations: 2 years (required)
Work Location: In person
