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To provide a comprehensive medical secretarial service to a team on consultants and associated supporting clinical staff, ensuring an efficient service and a smooth patient pathway. To have an in depth understanding of consultant clinics and capacity in order to feedback to the team leader.

Co-ordinate referrals to schedule new appointments and liaise sensitively with patients. Provide first point of contact to and for consultants and clinical navigators. Booking investigations and tracking patients. Emotional resilience required, due to the sensitive nature of the department. Organisational skills needed to co-ordinate a busy workload.

To be the named point of contact when colleagues are on annual leave

1. Provide a complete secretarial service, including word processing using audiotyping, filing, photocopying, sorting mail, answering telephone and composition of letters, to the Consultants and their junior staff without direct supervision.

2. Accurately, to agreed templates, transcribe and type, longhand letters and direct dictation, medical and non-medical correspondence with follow up action as required. Often these letters will be of a distressing nature with complex medical terminology.

To professionally and sensitively provide the first point of contact for written and telephone enquiries to the consultant’s office from patients/relatives, GP and other departments/hospitals, taking clear messages and using judgement to prioritise and take appropriate action for swift resolution. Assess urgency and act on own initiative when consultant is unavailable.

4. Sort and prioritise incoming mail using judgement and experience to decide which documents should be brought to Consultant’s attention for action. Distribution of own mail as appropriate.

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.