applicant
Service Desk Administrator
at Reform IT Other in Other (Published at 30-09-2024)
Here’s the updated job specification with UK spelling:
Job Title:
Service Desk Administrator
Location:
Cheltenham
Job Purpose:
The Service Desk Administrator will provide exceptional customer service by managing incoming tickets and ensuring the smooth operation of service delivery. This role plays a key part in supporting the technical team and facilitating efficient communication between clients and engineers.
Key Responsibilities:
- Answer incoming calls and provide first-line customer service.
- Create and manage tickets for client issues using the helpdesk ticketing system.
- Assign tasks and tickets to the appropriate engineers, ensuring timely resolution.
- Liaise with clients to keep them informed about ticket progress and any required follow-up.
- Provide administrative support to the technical team, ensuring accurate record-keeping and documentation.
Reporting to:
Service Delivery Manager
Required Qualifications & Experience:
- Must be computer literate with basic IT knowledge.
- Previous experience with computer systems is essential, ideally in a service desk or IT support environment.
- Experience using ticketing or CRM systems is a plus.
Skills:
- Excellent customer service skills, with the ability to communicate effectively with clients at all levels.
- IT literate, able to navigate computer systems and provide basic technical support.
- Highly organised and able to prioritise tasks in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
Working Hours:
Monday to Friday, 9:00 AM – 5:30 PM
Benefits:
- Free on-site parking
- Health insurance
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (required)
- Computer literacy: 1 year (required)
Work Location: In person
Reference ID: SDA1
Expected start date: 13/10/2024
