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Introduction: Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview: Gallagher UK is partnering with Career Returners for a second year to launch our Career Returners Programme aimed at supporting returning professionals whose previous careers were in Insurance, Financial Services or Consulting industries.
Melissa joined Gallagher’s Returner Programme in 2023 following an 18-year career break. You can read about Melissa’s return to work story here.
We are excited to offer an incredible opportunity for an Operations Director to join our team. This position is perfect for a Returner with operational management experience and now looking to take the next step in their career. Join our established and growing Specialty team in either Ipswich or London and be a part of our expanding company.
What can you expect from the program?

• A 6-month paid employment opportunity, with a strong possibility of a permanent role at the end of the programme
• Specialised coaching from Career Returners to support your return to the workplace
• A mentor from a relevant Gallagher employee affinity group
• A buddy to assist you in learning the ropes
• Access to a curated suite of training and learning opportunities
• Program of learning and networking opportunities with leaders from Gallagher
• An opportunity to revamp your skills, update your resume with new experience, and grow your network

How you'll make an impact:

• Act as the Operations lead for the Property team, with oversight of Client Servicing and day to day operations.
• Accountable for overall operational management for the business area including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
• Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (e.g. Claims Advocacy).
• Accountable for operational budgets and resource forecasting and planning.
• Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
• Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
• Support the UK COO on the design and implementation of ongoing Operations Model work relating to Client Servicing or Class of Business Operational Management.

About you:

• Experience of operational management.
• Working to exceed targets within a regulated, measurable framework and achieving SLAs.
• Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
• People management experience.
• Evidence of successfully embedding processes/structures to monitor area profitability/expenses.
• Ability to collaborate across a matrix organisation.
• Excellent planning and analytical skills.
• Able to interpret data with accuracy and present findings articulately.
• Effective organisational and planning capability, using own initiative and as part of a team.
• Able to use standard MS office products being Outlook, Word, Excel and PowerPoint & relevant IT systems for the business unit.
• Eligible to work in the UK.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.