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You will be working closely with the engineering team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators. As a Service Administrator with Datel Solutions, you will find a variety of different tasks to complete daily. You will ensure the engineers are booked with the sites, diaries are organised and our software management system updated, as well as all reporting and processing schedules are maintained. These will include, but are not limited to:

• Dealing with customer calls professionally and in a timely manner
• Arranging planned preventative maintenance visits, at our clients’ sites and booking them into our engineers electronic diary
• Booking in reactive maintenance works, and as such requires flexibility in re-arranging engineer schedules at short notice to suit the clients demands and needs
• General administration including dealing with emails
• Managing system paperwork including specifications and commissioning paperwork, ensuring the engineers have returned all documentation and it has been uploaded to client portals.
• Managing the engineers diary
• Communicate effectively to Management Team
• Log new customer calls on appropriate systems ensuring that client priorities are met and ensuring accuracy and quality of data
• Understand good housekeeping for data protection, performance and information security requirements
• Identify and escalate opportunities to improve operative performance, and process improvement

The Person

To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.

You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.

The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems. You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high attention to detail.

This role would suit somebody who is looking for a challenge and happy to work in a fast paced environment, the right candidate will be both pro-active and professional.

Necessary skills:

• Excellent communication skills
• Strong Administration experience
• Ability to organise workload
• Excellent telephone manner
• Experience with planning and scheduling
• Experience with the use of Microsoft Word, Excel

Desirable but not necessary skills:

Previous experience within field co-ordination, ideally from another engineering-based business

In return we offer:

• Hours 08:30am to 17.00pm Monday to Thursday and Friday 8:30am to 12:30pm
• Days Holiday per annum
• Opportunities for professional growth and development
• Wellbeing day off
• Your birthday off
• Company Pension Scheme
• Casual Dress
• On site parking

Job Types: Full-time, Permanent

Pay: £20,500.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person