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Job details

Job reference

24/112211

Date posted

23/09/2024

Application closing date

07/10/2024

Salary

£33,785 - £38,765 per annum.

Job category/type

Technical

Attachments Blank

IT Service Desk - Team Leader

Job description As the IT Service Desk Team Leader, the successful candidate will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring the delivery of high-quality technical support services to customers. You will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.

About the person:

The successful applicant must have, and your application should clearly demonstrate that you meet the following essential criteria:

• Academic or vocational qualifications (e.g. HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field) OR substantial relevant experience.
• Significant recent relevant experience within an IT Service Desk/IT support environment to include:
  • Comprehensive technical knowledge of IT systems, hardware, software, and networking principles.
  • Experience in a leadership or supervisory capacity.
• Ability to manage and motivate staff with extensive line management experience of leading and managing a team of professionals including setting objectives and monitoring progress to deliver results.

To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.

What we offer:

Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more at https://www.qub.ac.uk/directorates/HumanResources/pay-reward-and-benefits/.

Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

For further information on our commitment to Equality, Diversity and Inclusion, please visit www.qub.ac.uk/diversity.

Candidate Information

Further information for international applicants